Hybrid Manufacturing Customer Service Specialist

Kinetic Personnel Group; Huntington Beach (CA); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Kinetic Personnel Group in Huntington Beach, CA is seeking two Customer Service Representatives for a manufacturing company. This role suits candidates with call center experience who excel in fast-paced settings and have strong verbal and written communication skills.

You will handle product inquiries, orders, returns, shipping questions, and warranty concerns, collaborating with production and supply chain to ensure accurate, timely service.

Qualifications

• High school diploma or GED required.
• At least six months of customer service experience.
• Call center experience in a fast-paced environment preferred.
• Excellent verbal communication, grammar, and enunciation skills.
• Strong written communication and professional phone etiquette.
• Proficiency in Microsoft Windows and Microsoft Office applications.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to multitask, prioritize responsibilities, and meet deadlines.

Responsibilities

• Answer incoming customer calls with professional, timely assistance.
• Identify needs, answer product questions, and resolve issues.
• Process orders and returns using an ERP system.
• Provide information on availability, lead times, and shipping options.
• Assist with product options and warranty questions.
• Coordinate with production and supply chain to fulfill requests.
• Maintain accurate order records and data entry.
• Handle multiple requests while maintaining high service levels.
• Follow up on outstanding issues to ensure resolution.
• Perform additional duties as assigned.

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Organization

Teamwork

Punctuality

Problem-solving

Call center experience

Education

High school diploma or GED

Tools

ERP system

Microsoft Office

Job description

Kinetic Personnel Group in Huntington Beach, CA is seeking two Customer Service Representatives for a manufacturing company. This role suits candidates with call center experience who excel in fast-paced settings and have strong verbal and written communication skills.

You will handle product inquiries, orders, returns, shipping questions, and warranty concerns, collaborating with production and supply chain to ensure accurate, timely service.