Hybrid Mac Desktop Support Technician

Socket.dev; Draper (UT); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Health Benefits (Medical, Dental, and

401(k) matching

Paid parental leave

Mental health resources

Job summary

Canopy, Draper, Utah, is seeking a Desktop Support Specialist to ensure our onsite technology and collaborative spaces are seamless and ready for high-stakes work. You will handle hardware and software provisioning, project setups, and onboarding for new employees in a hybrid role based in Draper, with in-office days M, W, F.

You’ll manage Mac hardware via JAMF Pro and Apple Business Manager, support Google Workspace, and drive proactive technical troubleshooting in a fast-paced environment.

Qualifications

• 1–3 years of experience in desktop support, or IT helpdesk.
• Ability to lift 50 lbs, climb ladders safely, work in tight spaces and above ceiling cable runs.
• Excellent customer service and communication skills – able to explain technical issues clearly to non-technical users.
• Ability to prioritize tasks effectively to finish the things that really matter without being sidetracked.

Responsibilities

• Ticket Management: Rapidly resolve incoming support requests via our ticketing system, balancing immediate break-fix needs with long-term projects.
• Physical Infrastructure: Lead onsite build projects, including mounting TVs, speakers, and projectors, and running cables.
• Provision, deploy, and manage Mac hardware through JAMF Pro and Apple Business Manager; inventory all systems using Snipe-IT.
• Google Workspace Administration: Manage user accounts, groups, and permissions within the Admin Console.
• Lead the technical side of new employee onboarding, including account setup and hardware configuration.

Skills

Desktop support

Customer service

Communication

Technical troubleshooting

Tools

JAMF Pro

Apple Business Manager

Snipe-IT

Job description

Canopy, Draper, Utah, is seeking a Desktop Support Specialist to ensure our onsite technology and collaborative spaces are seamless and ready for high-stakes work. You will handle hardware and software provisioning, project setups, and onboarding for new employees in a hybrid role based in Draper, with in-office days M, W, F.

You’ll manage Mac hardware via JAMF Pro and Apple Business Manager, support Google Workspace, and drive proactive technical troubleshooting in a fast-paced environment.