Hybrid Loss Mitigation Specialist – Sacramento

Golden-1-Credit-Union; Manlove (CA); Hybrid; USD 34,000 - 39,000; Full time

Job summary

Golden 1 Credit Union in California is seeking a Loss Mitigation Specialist to help members facing financial challenges while protecting the credit union.

You will analyze financial documents, propose workout options, and coordinate payment arrangements, ensuring compliance with state and federal laws.

This hybrid role in Sacramento offers non-exempt status and a pay range of $24.50–$28.00 per hour, with a focus on accurate documentation and customer care.

Qualifications

• Associate’s Degree in related field or equivalent work experience required.
• 3+ years in default management or loss mitigation or related field with banks, savings and loans, credit unions or other finance companies required.

Responsibilities

• Communicate with members to determine the reason for default and request additional pertinent information as needed.
• Analyze member financial documentation to determine the most effective workout option.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy act/anti-money laundering laws appropriate to the position.
• Coordinate payment arrangements with members and follow up in a timely manner on such arrangements, properly documenting accounts as contact with each member is made.
• Promote loan workout solutions to support Golden 1’s membership and contribute to a reduction of overall delinquencies by negotiating solutions that are mutually beneficial to the client and Company.
• Prepare necessary analysis and documentation to complete loan modification agreements, repayment plans, forbearance plans, and other workout options. Identify and submit qualifying workout cases to manager for approval.
• Collaborate with others as appropriate to assist with the efficient, effective, and timely completion of Member Care projects.
• Possess a high level of knowledge in all Member Care Department specialty areas such as negative shares, repossessions, suits, foreclosures, and bankruptcies.
• Ability to thoroughly review and document account summaries on all actions taken, such as telephone conversations, alternative financial arrangements, and letters mailed to assess the need for escalated Member Care efforts.
• Maintain positive relations with all members, credit union departments, and branches discussing sensitive personal financial circumstances in a tactful manner.
• Update relevant systems with member communication, notes, and action items.
• Process and update workout tracking reports on a daily basis.
• Process vendor invoices.
• Assist manager and/or supervisor with other duties as assigned.

Education

Associate’s Degree in related field or equivalent work experience

Job description

Golden 1 Credit Union in California is seeking a Loss Mitigation Specialist to help members facing financial challenges while protecting the credit union.

You will analyze financial documents, propose workout options, and coordinate payment arrangements, ensuring compliance with state and federal laws.

This hybrid role in Sacramento offers non-exempt status and a pay range of $24.50–$28.00 per hour, with a focus on accurate documentation and customer care.