Senior Member Care Projects Lead

Golden 1 Credit Union; Sacramento (CA); Hybrid; USD 94,000 - 95,000; Full time

Job summary

Golden 1 Credit Union seeks a Sr Member Care Projects Coordinator to lead portfolio prioritization and cross‑functional delivery from Sacramento in a hybrid role. The position finances a competitive salary and reports to the Manager - Loss Mitigation and Payment Processing within the Member Care Admin department.

Responsibilities include coordinating business requirements, governance, risk management, and Go/No-Go decisions, ensuring readiness, and delivering on time with quality standards.

Qualifications

• Bachelor’s Degree in business administration, MIS or Computer Science or related experience is required.
• 8+ years of combined experience in project analysis, coordination and management with a minimum of five years of experience directly managing projects or servicing teams required.
• Experience managing moderate complexity projects end-to-end required, preferably in a financial institution.

Responsibilities

• Portfolio & Prioritization Management: Manage intake, evaluation, and prioritization of business requests, defects, enhancements, and technology initiatives.
• Program & Delivery Coordination: Coordinate delivery activities across business units, IT, vendors, and support teams.
• Business Requirements & Solution Alignment: Partner with business owners to understand operational needs and desired outcomes.
• Operational Readiness & Change Management: Lead business readiness activities required for production implementation.
• Testing & Quality Assurance: Coordinate UAT, validate delivery outcomes, track defects and ensure readiness evidence.
• Stakeholder Engagement & Communication: Serve as the primary liaison between business units and technology teams.

Skills

Project management experience

Education

Bachelor's Degree in business administration, MIS or CS

Job description

Golden 1 Credit Union seeks a Sr Member Care Projects Coordinator to lead portfolio prioritization and cross‑functional delivery from Sacramento in a hybrid role. The position finances a competitive salary and reports to the Manager - Loss Mitigation and Payment Processing within the Member Care Admin department.

Responsibilities include coordinating business requirements, governance, risk management, and Go/No-Go decisions, ensuring readiness, and delivering on time with quality standards.