Hybrid Consumer Loan Servicing Specialist

Golden 1 Credit Union; Sacramento (CA); Hybrid; USD 3,499,000 - 3,720,000; Full time

Job summary

Golden 1 Credit Union in Sacramento, CA is seeking a Consumer Loan Servicing Specialist to join our hybrid team. You will handle loan servicing tasks, respond to member inquiries, and support compliance with state and federal regulations.

This non-exempt, full-time role emphasizes accuracy, problem solving, and collaboration across the Consumer Loan Servicing department. You will process requests, assist with escalations, and contribute to continuous improvement while upholding our mission and

Qualifications

• HS Diploma or GED required.
• 3+ years at a financial institution in customer service with loan servicing focus.
• Credit Bureau research and dispute processing required.
• Experience servicing ancillary loan products preferred.

Responsibilities

• Engage with members via phone and email to provide service for loan inquiries.
• Process requests through consumer loan servicing queues, email, faxes, and mail.
• Assist technicians and handle escalations in a solutions-based manner.
• Support advanced servicing tasks such as rate changes, title research, and payoff processing.
• Monitor compliance with state and federal laws and regulatory requirements.

Skills

Customer service

Loan servicing

Regulatory compliance

Problem solving

Team collaboration

Education

HS Diploma or GED

Job description

Golden 1 Credit Union in Sacramento, CA is seeking a Consumer Loan Servicing Specialist to join our hybrid team. You will handle loan servicing tasks, respond to member inquiries, and support compliance with state and federal regulations.

This non-exempt, full-time role emphasizes accuracy, problem solving, and collaboration across the Consumer Loan Servicing department. You will process requests, assist with escalations, and contribute to continuous improvement while upholding our mission and