Hybrid Business Member Support Specialist

Golden 1 Credit Union

Sacramento (CA)

Hybrid

USD 35,000 - 37,000

Full time

2 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Golden 1 Credit Union is seeking a Business Member Support Service Center Representative to deliver responsive service, solve issues, and guide business members with financial solutions. This hybrid role based in Sacramento requires strong knowledge of online banking, deposits, and lending products, plus proactive onboarding.

You will maintain policy knowledge, document interactions, and support members with tailored financial solutions in a fast-paced environment.

Qualifications

Bachelor’s degree or equivalent education or experience in financial services required.
2+ years professional experience in financial services, preferably in contact center environments.

Responsibilities

Meet performance standards with phone efficiency and quality from the business queue.
Resolve business member issues related to online banking, deposits, lending, and money movement.
Maintain knowledge of business deposit and loan policies and procedures.
Engage with business members to identify needs for credit, deposit, and servicing processes.
Support onboarding for new members within 3 days of initiation.
Handle inquiries via phone queues and email inboxes for the Business Member Support Center.
Document interactions in the internal ticketing system and provide tailored solutions.
Maintain compliance with state and federal laws related to credit union operations.