Hybrid Logistics Manager — All Markets

gwii; North Charleston (SC); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Gulf Winds International, Inc. is seeking a Logistics Manager to lead a Customer Service team in a hybrid role across markets.

You will oversee engagement, onboarding, and performance metrics while driving process improvements and customer satisfaction. The role reports to the Director of Customer Service and requires a strong background in transportation/logistics with excellent communication and organizational skills.

Qualifications

• Must possess strong communication & writing skills to interface with internal and external customers.
• Must be a self-starter and willing to work with minimal supervision and execute tasks and duties at a high level.
• Knowledge of transportation industry, logistics and supply chain.
• Excellent organizational skills.
• Ability to motivate, train, lead, and evaluate the performance of team members.
• Bachelor’s degree or equivalent experience; prior management experience is a plus.

Responsibilities

• Employee Engagement: Creating a positive culture/team environment and managing customer service staff.
• Goal Tracking: Establish and monitor quarterly goals aligned to department and company goals.
• Dashboard Management: Monitor dashboards to minimize costs and maximize profitability; perform data audits.
• Customer Onboarding & Routine Interaction: Build rapport with customers, participate in onboarding, and address feedback.

Skills

Communication skills

Written communication

Self-starter

Transportation industry knowledge

Logistics knowledge

Organizational skills

Leadership and coaching

Education

Bachelor’s degree or equivalent experience

Job description

Gulf Winds International, Inc. is seeking a Logistics Manager to lead a Customer Service team in a hybrid role across markets.

You will oversee engagement, onboarding, and performance metrics while driving process improvements and customer satisfaction. The role reports to the Director of Customer Service and requires a strong background in transportation/logistics with excellent communication and organizational skills.