Hybrid Logistics Customer Operations Specialist

Redwood Logistics; Chicago (IL); Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with match

Paid time off

Job summary

Redwood Logistics is seeking a Customer Operations Representative to join Redwood Multimodal. In this role, you will deliver exceptional customer service while managing daily operational tasks such as data entry, load building, scheduling freight pickups and coordinating deliveries across North America and Mexico.

The ideal candidate thrives in a fast-paced environment, demonstrates strong communication, attention to detail, and can multi-task effectively while maintaining accuracy and timely

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to adapt quickly to market conditions and company needs.
• Strong attention to detail and prioritization.
• Experience with data entry and order processing is a plus.

Responsibilities

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service
• Identify, investigate, and correct unique customer problems and order delays
• Schedule freight pick-up and delivery appointments
• Precise data entry work including building orders in Redwood’s TMS
• Provide freight status updates to shippers, receivers, customers, and internal parties
• Communicate relevant updates to customer and/or internal carrier account teams as needed
• Verify all freight charges, and resolve accounting discrepancies prior to final invoicing
• Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
• Efficient and effective problem-solving related to customer shipments.

Skills

Communication

Attention to detail

Multi-tasking

Problem solving

Job description

Redwood Logistics is seeking a Customer Operations Representative to join Redwood Multimodal. In this role, you will deliver exceptional customer service while managing daily operational tasks such as data entry, load building, scheduling freight pickups and coordinating deliveries across North America and Mexico.

The ideal candidate thrives in a fast-paced environment, demonstrates strong communication, attention to detail, and can multi-task effectively while maintaining accuracy and timely