Customer Operations Representative

Redwood Logistics; Chicago (IL); Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with match

Paid time off

Job summary

Redwood Logistics is seeking a Customer Operations Representative to join Redwood Multimodal. In this role, you will deliver exceptional customer service while managing daily operational tasks such as data entry, load building, scheduling freight pickups and coordinating deliveries across North America and Mexico.

The ideal candidate thrives in a fast-paced environment, demonstrates strong communication, attention to detail, and can multi-task effectively while maintaining accuracy and timely

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to adapt quickly to market conditions and company needs.
• Strong attention to detail and prioritization.
• Experience with data entry and order processing is a plus.

Responsibilities

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service
• Identify, investigate, and correct unique customer problems and order delays
• Schedule freight pick-up and delivery appointments
• Precise data entry work including building orders in Redwood’s TMS
• Provide freight status updates to shippers, receivers, customers, and internal parties
• Communicate relevant updates to customer and/or internal carrier account teams as needed
• Verify all freight charges, and resolve accounting discrepancies prior to final invoicing
• Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
• Efficient and effective problem-solving related to customer shipments.

Skills

Communication

Attention to detail

Multi-tasking

Problem solving

Job description

Environment: Hybrid (4 days onsite, 1 remote)

Work Schedule:

This position is full-time and hybrid Monday through Friday from 10:00 AM to 7:00 PM with an hour break, but flexibility is available based on coverage.

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

As a Customer Operations Representative, working within Redwood Multimodal (one of our entities),you will be responsible for providing excellent customer service while overseeing daily operational functions which may include: correcting customer problems, data entry, load building, scheduling appointments, and more. The ideal candidate will work well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities.

How You Make a Difference Everyday:

• Oversee and manage operational workflow for designated accounts, providing exceptional customer service
• Identify, investigate, and correct unique customer problems and order delays
• Schedule freight pick-up and delivery appointments
• Precise data entry work which includes building orders in Redwood’s proprietary TMS
• Provide freight status updates to shippers, receivers, customers, and internal parties
• Communicate relevant updates to customer and/or internal carrier account teams as needed
• Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing
• Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
• Efficient and effective problem-solving related to customer shipments.

You’ve Got This?

• Clear and effective communication/interpersonal skills
• Ability to change focus quickly due to demands of market conditions and/or company needs
• Exceptional attention to detail
• Strong critical thinking skills

Compensation Range:

Salary Range:

$45,000

This position is eligible to earn monthly incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

What We Offer:

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more