Hybrid Loan Solutions & Loss Mitigation Specialist

Colorado Credit Union; Littleton (CO); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Company-paid life insurance

Disability insurance

401k with match

Profit sharing

Tuition reimbursement

Paid time off

Paid holidays

Work-life balance

Career development opportunities

Wellness program

Job summary

Colorado Credit Union seeks a Member Solutions Specialist to manage loan control, loss recovery, and deposit loss mitigation. The role emphasizes early-stage collections, legal processing, and compliant account resolution for members facing financial hardship.

Hybrid work from home options are available, with in-branch collaboration and adherence to FDCPA and CFDCPA requirements. The position supports senior leadership in reducing losses and protecting member interests.

Qualifications

• Knowledge of collections principles and loss mitigation strategies.
• Knowledge of and ability to apply federal/state collection regulations.
• Ability to negotiate payment arrangements and resolve member concerns professionally.
• Ability to investigate account issues, analyze information, and make informed decisions.
• Strong organizational skills and the ability to manage multiple priorities.
• Bilingual in Spanish and English preferred.

Responsibilities

• Maintain delinquency control and follow-up for delinquent accounts.
• Conduct early-intervention outreach to members facing financial hardship.
• Assist members with payment assistance programs and options.
• Educate members on available solutions and resources.
• Maintain accurate records of collection activities and member interactions.

Skills

Collections

Loss mitigation

Regulations

Negotiation

Communication

Bilingual (Spanish)

Education

Associate degree preferred

Two to five years in collections or financial services

Job description

Colorado Credit Union seeks a Member Solutions Specialist to manage loan control, loss recovery, and deposit loss mitigation. The role emphasizes early-stage collections, legal processing, and compliant account resolution for members facing financial hardship.

Hybrid work from home options are available, with in-branch collaboration and adherence to FDCPA and CFDCPA requirements. The position supports senior leadership in reducing losses and protecting member interests.