Hybrid: Loan Servicing Systems Analyst I

ncsecu.org; United States; Hybrid; USD 55,000 - 85,000; Full time

Job summary

State Employees' Credit Union is seeking a Collection Systems Specialist I to support the delivery and ongoing improvement of consumer loan and credit card collection systems. You will contribute to requirements, testing, and validation to ensure solutions meet business needs and objectives.

You will collaborate with business users, Information Services, and vendors across project lifecycles, address defects, and drive testing efforts. Hybrid work in North Carolina is expected.

Qualifications

• Experience in loan servicing, lending, collections, or financial services.
• Experience gathering business requirements, analysis, testing, and solution validation.
• Experience supporting system enhancements through multiple project lifecycle phases.

Responsibilities

• Engage with users, technical staff, and vendors to capture and review requirements for collection system changes.
• Develop project design and business requirements for review by management.
• Create test plans and scripts; perform regression testing to validate changes before Production.
• Serve as liaison between business users, IS, and vendors throughout project lifecycles.
• Troubleshoot system issues, document defects, and communicate resolutions to developers/vendors.
• Lead testing verification, communicating goals and results clearly and timely.

Skills

Business analysis

Requirements gathering

Testing & regression

Vendor coordination

Communication

Education

Associate degree

Bachelor's degree or higher

Job description

State Employees' Credit Union is seeking a Collection Systems Specialist I to support the delivery and ongoing improvement of consumer loan and credit card collection systems. You will contribute to requirements, testing, and validation to ensure solutions meet business needs and objectives.

You will collaborate with business users, Information Services, and vendors across project lifecycles, address defects, and drive testing efforts. Hybrid work in North Carolina is expected.