Collection Systems Specialist I

State Employees' Credit Union; Wake Forest (NC); Hybrid; USD 65,000 - 75,000; Full time

Job summary

State Employees' Credit Union in North Carolina is seeking a Collection Systems Specialist I to support enhancements to consumer loan and credit card collection systems. You will analyze requirements, develop documentation, and validate changes to ensure alignment with business needs.

The role focuses on testing, regression, and coordination across business users, Information Services, and vendors, ensuring effective production support after deployment.

Qualifications

• Associates degree required.
• 2–5 years of experience in loan servicing, lending, collections, or related field.
• Experience with business requirements gathering and documentation, business process analysis, system testing, defect identification, and solution validation.
• Experience supporting system enhancements or technology projects through multiple project lifecycle phases.
• Familiarity with collection or loan servicing processes and related regulatory requirements.

Responsibilities

• (20%) Directly engage with business users, technical resources, and/or our vendor to brainstorm, analyze, document, and review the requirements to change collection systems.
• (18%) Provide initial development of project design and business requirements for review by Loan Servicing Systems management
• (18%) Create test plans and test scripts, and perform regression testing on multi-change projects
• (15%) Act as a liaison between business users, Information Services, and vendors throughout project lifecycles
• (15%) Troubleshoot system issues, document defects, and communicate steps to recreate to developers/vendors
• (14%) Lead testing verification with clear goals and timely reporting of results

Skills

Business requirements gathering

System testing

Defect identification

Vendor coordination

Education

Associates degree

Bachelor's degree or higher

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview

The Collection Systems Specialist I supports the delivery and ongoing improvement of the consumer loan and credit card collection systems by contributing to system projects, enhancements, and issue resolution. Through business analysis, requirements development, testing, and validation, this role helps ensure loan servicing solutions effectively support business operations, user needs, and organizational objectives.

Essential Responsibilities

• (20%) Directly engage with business users, technical resources, and/or our vendor to brainstorm, analyze, document, and review the requirements needed to introduce changes to the collection systems. Proficiently develop and review the necessary documentation for creating change requests to submit to the vendor or Information Services.
• (18%) Provide initial development of project design and business requirements for review by Loan Servicing Systems management
• (18%) Proficiently create test plan / test scripts based on project design and business requirements and determine applicable regression tests to leverage in conjunction with the requested changes on multistep / multi-change projects. Execute extensive regression testing to identify application and system defects prior to the migration to Production.
• (15%) Act as a liaison between business users, Information Services, and vendors that are involved with projects that impact all loan servicing systems. Communicate with Information Services and/or vendors throughout project lifecycles and for continued application maintenance after implementation.
• (15%) Troubleshoot system issues and find accurate resolutions and communicate back effectively to the group. Effectively document and organize all defects or issues and successfully communicate steps to recreate to developers and/or vendor(s).
• (14%) Lead the team through testing verification, ensuring all testing goals are clearly communicated, executed, and results or defects are reported in a timely manner.

Required Education & Experience (Knowledge, Skills, & Abilities)

• Associates degree
• 2 – 5 years of experience in loan servicing, lending, collections, financial services, or related field, with experience support system or technology initiatives.
• Experience with business requirements gathering and documentation, business process analysis, system testing, defect identification, and/or solution validation.
• Experience supporting system enhancements or technology projects through multiple phases of the project lifecycle, including requirements, testing, implementation, and production support.
• Familiarity with collection or loan servicing processes, lending operations, and related regulatory requirements.

Preferred Education & Experience (Knowledge, Skills, & Abilities)

• Bachelor's degree or higher
• Experience working directly with collection systems, loan servicing systems, lending platforms, or other financial services applications.
• Experience with system configuration, solution design, workflow improvement, and regression testing.
• Experience coordinating with business users, technical teams, and/or third-party vendors on system enhancements and issue resolution.

Job Environment & Physical Requirements

• Hybrid expectations
• Must live in North Carolina SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

State Employees' Credit Union is a not-for-profit, member-owned financial cooperative with a "Do the Right Thing" mission and a goal of helping people in our community. SECU values the differences in our staff and in our North Carolina communities. We believe that embracing the uniqueness of individuals makes our cooperative stronger, more innovative and better able to serve SECU members.