Hybrid Loan Servicing Systems Analyst I

ncsecu.org; Wake Forest (NC); Hybrid; USD 65,000 - 75,000; Full time

Job summary

State Employees' Credit Union in North Carolina is seeking a Collection Systems Specialist I to support enhancements to consumer loan and credit card collection systems. You will analyze requirements, develop documentation, and validate changes to ensure alignment with business needs.

The role focuses on testing, regression, and coordination across business users, Information Services, and vendors, ensuring effective production support after deployment.

Qualifications

• Associates degree required.
• 2–5 years of experience in loan servicing, lending, collections, or related field.
• Experience with business requirements gathering and documentation, business process analysis, system testing, defect identification, and solution validation.
• Experience supporting system enhancements or technology projects through multiple project lifecycle phases.
• Familiarity with collection or loan servicing processes and related regulatory requirements.

Responsibilities

• (20%) Directly engage with business users, technical resources, and/or our vendor to brainstorm, analyze, document, and review the requirements to change collection systems.
• (18%) Provide initial development of project design and business requirements for review by Loan Servicing Systems management
• (18%) Create test plans and test scripts, and perform regression testing on multi-change projects
• (15%) Act as a liaison between business users, Information Services, and vendors throughout project lifecycles
• (15%) Troubleshoot system issues, document defects, and communicate steps to recreate to developers/vendors
• (14%) Lead testing verification with clear goals and timely reporting of results

Skills

Business requirements gathering

System testing

Defect identification

Vendor coordination

Education

Associates degree

Bachelor's degree or higher

Job description

State Employees' Credit Union in North Carolina is seeking a Collection Systems Specialist I to support enhancements to consumer loan and credit card collection systems. You will analyze requirements, develop documentation, and validate changes to ensure alignment with business needs.

The role focuses on testing, regression, and coordination across business users, Information Services, and vendors, ensuring effective production support after deployment.