Senior Loan Systems Projects Lead (Hybrid)

State Employees' Credit Union; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

State Employees' Credit Union seeks a Sr Loan Systems Projects Specialist to provide advanced business analysis and system support for loan servicing systems. You will lead projects, coordinate with business users, IT resources, and vendors, and mentor junior staff to ensure effective solutions and production readiness.

The role emphasizes requirements development, testing leadership, issue resolution, and knowledge of lending operations and regulatory requirements.

Qualifications

• 5+ years of experience in loan servicing, lending, financial services, or related field with progressively responsible experience supporting systems or technology initiatives.
• Advanced experience with business requirements gathering and documentation, business process analysis, system testing, defect identification, and solution validation.
• Experience independently supporting system enhancements or technology projects through multiple phases of the project lifecycle, including requirements, testing, implementation, and production support.

Responsibilities

• Lead engagement with business users, technical resources, and/or vendors to analyze complex business needs and develop, document, and review requirements for loan servicing system changes and enhancements.
• Lead the development of project design and business requirements for assigned initiatives, evaluating business processes, system functionality, integrations, and potential impacts to recommend effective solutions for review by Loan Servicing Systems management.
• Lead testing activities for complex, multistep, and/or multi-change projects. Develop comprehensive test plans and test scripts, determine appropriate regression testing, coordinate testing activities, and ensure testing goals are clearly communicated, executed, documented, and completed prior to migration to Production.
• Serve as a primary liaison between business users, IT resources, and vendors throughout assigned project lifecycles and for ongoing application support. Coordinate communication, facilitate issue resolution, and provide guidance regarding system functionality, requirements, implementation, and production support.
• Troubleshoot complex system issues and defects, identify appropriate resolutions, and effectively communicate findings and recommended actions. Ensure defects and issues are thoroughly documented, including steps necessary for technical resources and/or vendors to recreate and resolve identified issues.
• Serve as a senior resource for the Projects & Enhancements team by providing advanced system and departmental knowledge, mentoring and supporting less experienced staff, assisting with training and procedures, maintaining current knowledge of applicable lending policies and procedures, and providing timely status updates regarding projects, change requests, defects, and assignments to management.

Skills

Business analysis

Requirements gathering

Documentation

System testing

Defect identification

Solution validation

Stakeholder liaison

Mentoring

Regulatory knowledge

Troubleshooting

Education

Associates degree

Bachelor’s degree or higher

Job description

State Employees' Credit Union seeks a Sr Loan Systems Projects Specialist to provide advanced business analysis and system support for loan servicing systems. You will lead projects, coordinate with business users, IT resources, and vendors, and mentor junior staff to ensure effective solutions and production readiness.

The role emphasizes requirements development, testing leadership, issue resolution, and knowledge of lending operations and regulatory requirements.