Hybrid Loan Servicing Specialist – Oregon

OCCU | Oregon Community Credit Union; Eugene (OR); Hybrid; USD 22,000 - 37,000; Full time

Benefits offered by this job

Low-cost medical, dental, and vision

401(k) retirement plan with employer 


Paid time off + 13 holidays

Tuition reimbursement

Long-term disability (company-paid)

Core time for community volunteerism

Job summary

OCCU is seeking a Loan Servicing Specialist in Eugene, Oregon. This hybrid role combines on-site and remote work, requiring at least three years in lending or loan servicing and strong attention to detail to maintain accurate records.

You will handle loan maintenance, payments, and CPI/GAP-related tasks while coordinating with members and internal teams. Proficiency with MS Office and solid communication are essential for success.

Qualifications

• Three years minimum lending or loan servicing experience.
• Proficiency with Microsoft Office suite.
• Strong attention to detail and accurate recordkeeping.
• Ability to research issues and identify solutions with sound judgment.
• Organized with excellent time-management in a deadline-driven environment.
• Professional written and verbal communication skills.
• Ability to work independently and collaboratively.

Responsibilities

• Research loan servicing issues, identify errors or exceptions and complete corrections.
• Gather, verify and document information and supporting records in designated systems.
• Process loan maintenance, modifications, payments, payoffs, refunds and CPI-related transactions.
• Review insurance documentation, CPI-related items, premiums and refunds.
• Assist members with GAP claims and coordinate with GAP administrators.
• Process titles, returned titles, returned mail and out-of-state transfer requests.
• Complete loan research, check processing and disbursement requests.
• Manage multiple priorities accurately and independently while collaborating with team.
• Follow policies, procedures and regulatory requirements.

Skills

Lending experience

Microsoft Office

Attention to detail

Research abilities

Time management

Written and verbal communication

Independent yet collaborative

Tools

Microsoft Office

Job description

OCCU is seeking a Loan Servicing Specialist in Eugene, Oregon. This hybrid role combines on-site and remote work, requiring at least three years in lending or loan servicing and strong attention to detail to maintain accurate records.

You will handle loan maintenance, payments, and CPI/GAP-related tasks while coordinating with members and internal teams. Proficiency with MS Office and solid communication are essential for success.