Hybrid Loan Servicing Specialist for Members

Oregon Community Credit Union; Eugene (OR); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement with employer match

Paid time off

Paid holidays

Tuition reimbursement

Long-term disability

Community volunteer time

Job summary

Oregon Community Credit Union in Eugene, Oregon, invites applications for a Loan Servicing Specialist to join our hybrid team. This role handles loan accounts, delivers professional member support, and ensures accurate handling of servicing tasks across channels.

You will process maintenance, payments, payoffs, CPI and GAP related items, review titles, and coordinate with GAP administrators, while balancing priorities and complying with policies and regulatory requirements.

Qualifications

• Minimum of three years of lending or loan servicing experience.
• Proficiency with Microsoft Office suite.
• Strong attention to detail and commitment to accurate recordkeeping.
• Ability to research issues, identify appropriate solutions and exercise sound judgment.
• Effective organization and time-management skills in a deadline-driven, multi-task environment.
• Professional written and verbal communication skills.
• Ability to work independently while contributing effectively to a collaborative team.

Responsibilities

• Research loan servicing issues, identify errors or exceptions and complete appropriate corrections.
• Gather, verify and document information, actions and supporting records in designated systems and tracking tools.
• Process loan maintenance, modifications, payments, payoffs, refunds and insurance- or GAP-related transactions.
• Review and process insurance documentation, CPI-related items, premiums and refunds.
• Assist members with GAP claims, coordinate with GAP administrators and monitor claims through completion.
• Process physical and electronic titles, returned titles, returned mail and out-of-state transfer requests.
• Complete loan research, check processing, disbursement requests and other daily servicing activities.
• Manage multiple priorities accurately and independently while collaborating with team members and internal partners.
• Follow applicable policies, procedures and regulatory requirements.

Skills

Microsoft Office

Attention to detail

Time management

Written communication

Verbal communication

Independent work

Researching issues

Team collaboration

Job description

Oregon Community Credit Union in Eugene, Oregon, invites applications for a Loan Servicing Specialist to join our hybrid team. This role handles loan accounts, delivers professional member support, and ensures accurate handling of servicing tasks across channels.

You will process maintenance, payments, payoffs, CPI and GAP related items, review titles, and coordinate with GAP administrators, while balancing priorities and complying with policies and regulatory requirements.