Hybrid Loan Servicing Specialist I

Align Credit Union; Lowell (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Align Credit Union in Lowell, MA is seeking a Loan Servicing Representative I to perform foundational loan servicing tasks, ensuring accurate funding and timely, professional service to members and internal teams.

You will support loan funding for consumer, mortgage, and home equity loans, handle daily processing, payments, account maintenance, and online banking assistance, while building knowledge to take on more complex servicing responsibilities.

Responsibilities

• Loan Funding: Perform funding of approved consumer, mortgage, home equity, and other assigned loans, ensuring required documentation, system information, disbursements, and funding instructions are complete and accurate prior to funding.
• Loan Servicing & Maintenance: Perform routine servicing and maintenance of consumer and real estate loans, including processing payments, account maintenance, research, corrections, and other servicing requests in accordance with established procedures and assigned authority.
• Paid Loan & Collateral Documentation: Process paid-loan documentation and assist with the preparation, tracking, and release of liens, automobile titles, mortgages, discharges, and other collateral documentation. Maintain accurate and organized servicing records.
• Daily Processing: Process assigned daily mail, loan payments, payoff-related activity, reports, documentation, and other routine servicing transactions accurately and within established deadlines.
• Member Service & Loan Support: Respond to member inquiries regarding loan payments, balances, payment histories, payoff information, loan servicing processes, and other routine loan related questions. Research and resolve issues within assigned authority and appropriately escalate when needed.
• Online & Digital Banking Support: Assist members with Online Banking and other Credit Union digital services, including routine access, navigation, transaction, and troubleshooting questions. Educate members on available self-service options and escalate when necessary.
• Contact Center Support: Provide backup support to the Contact Center based on business needs, including

Job description

Align Credit Union in Lowell, MA is seeking a Loan Servicing Representative I to perform foundational loan servicing tasks, ensuring accurate funding and timely, professional service to members and internal teams.

You will support loan funding for consumer, mortgage, and home equity loans, handle daily processing, payments, account maintenance, and online banking assistance, while building knowledge to take on more complex servicing responsibilities.