Loan Servicing Representative I-Hybrid

Align Credit Union; Lowell (MA); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Align Credit Union in Lowell, MA is seeking a Loan Servicing Representative I to perform foundational loan servicing tasks, ensuring accurate funding and timely, professional service to members and internal teams.

You will support loan funding for consumer, mortgage, and home equity loans, handle daily processing, payments, account maintenance, and online banking assistance, while building knowledge to take on more complex servicing responsibilities.

Responsabilidades

• Loan Funding: Perform funding of approved consumer, mortgage, home equity, and other assigned loans, ensuring required documentation, system information, disbursements, and funding instructions are complete and accurate prior to funding.
• Loan Servicing & Maintenance: Perform routine servicing and maintenance of consumer and real estate loans, including processing payments, account maintenance, research, corrections, and other servicing requests in accordance with established procedures and assigned authority.
• Paid Loan & Collateral Documentation: Process paid-loan documentation and assist with the preparation, tracking, and release of liens, automobile titles, mortgages, discharges, and other collateral documentation. Maintain accurate and organized servicing records.
• Daily Processing: Process assigned daily mail, loan payments, payoff-related activity, reports, documentation, and other routine servicing transactions accurately and within established deadlines.
• Member Service & Loan Support: Respond to member inquiries regarding loan payments, balances, payment histories, payoff information, loan servicing processes, and other routine loan related questions. Research and resolve issues within assigned authority and appropriately escalate when needed.
• Online & Digital Banking Support: Assist members with Online Banking and other Credit Union digital services, including routine access, navigation, transaction, and troubleshooting questions. Educate members on available self-service options and escalate when necessary.
• Contact Center Support: Provide backup support to the Contact Center based on business needs, including

Descripción del empleo

The Loan Servicing Representative I is responsible for performing foundational loan servicing functions while providing accurate, timely, and professional service to Credit Union members and internal departments. This position is responsible for loan funding and assists with the ongoing servicing of consumer, residential real estate, home equity, and other loan products in accordance with Credit Union policies, procedures, investor requirements, and applicable regulations.

The Loan Servicing Representative I works under the direction of the Loan Servicing Representative III and collaboratively with the Loan Servicing Representative II and other members of the Loan Servicing team. The position serves as a member-facing resource for routine loan servicing inquiries, provides backup support to the Contact Center as business needs require, and assists members with Online Banking and other digital services. This position serves as the foundational level within the Loan Servicing Representative career path and is expected to develop a broad understanding of loan servicing functions, Credit Union products and services, and applicable systems and procedures. Through training and cross-training, the Loan Servicing Representative I will progressively develop the knowledge and experience necessary to assume more complex servicing responsibilities.

Essential Functions & Responsibilities:

• Loan Funding: Perform funding of approved consumer, mortgage, home equity, and other assigned loans, ensuring required documentation, system information, disbursements, and funding instructions are complete and accurate prior to funding.
• Loan Servicing & Maintenance: Perform routine servicing and maintenance of consumer and real estate loans, including processing payments, account maintenance, research, corrections, and other servicing requests in accordance with established procedures and assigned authority.
• Paid Loan & Collateral Documentation: Process paid-loan documentation and assist with the preparation, tracking, and release of liens, automobile titles, mortgages, discharges, and other collateral documentation. Maintain accurate and organized servicing records.
• Daily Processing: Process assigned daily mail, loan payments, payoff-related activity, reports, documentation, and other routine servicing transactions accurately and within established deadlines. The existing Loan Servicing positions include daily payment processing and paid-loan documentation as core servicing responsibilities.
• Member Service & Loan Support: Respond to member inquiries regarding loan payments, balances, payment histories, payoff information, loan servicing processes, and other routine loan related questions. Research and resolve issues within assigned authority and appropriately escalat ...
• Online & Digital Banking Support: Assist members with Online Banking and other Credit Union digital services, including routine access, navigation, transaction, and troubleshooting questions. Educate members on available self-service options and escalat ...
• Contact Center Support: Provide backup support to the Contact Center based on business needs, including