Hybrid Loan Servicing Associate I

GreyMatter IT; Lowell (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Align Credit Union in Lowell, MA is hiring a Loan Servicing Representative I to perform foundational loan servicing functions for consumer, mortgage, home equity loans and other products in accordance with policies and regulations.

You will handle funding, routine servicing, documentation, daily processing, and member inquiries, while assisting with Online Banking and digital services. The base pay is $20.00-$24.00 per hour and hours are Monday–Friday 8:00AM–5:00PM.

Qualifications

• Essential responsibilities involve loan funding, servicing and maintenance, and handling member inquiries.
• Process paid-loan documentation and assist with liens and collateral records.
• Support Online Banking and other digital services for members.

Responsibilities

• Loan Funding: funding of consumer, mortgage, home equity loans and others with complete documentation.
• Loan Servicing & Maintenance: routine servicing, payments, account maintenance and research.
• Paid Loan & Collateral Documentation: process paid-loan docs and manage liens and titles.
• Daily Processing: manage mail, payments, payoff activity and reports.
• Member Service & Loan Support: answer member questions and escalate as needed.
• Online & Digital Banking Support: assist with Online Banking and self-service options.
• Contact Center Support: backup support for calls and inquiries.
• Insurance, Titles & Servicing Support: assist with insurance, titles, escrow, and lien tasks.
• Departmental Support & Cross-Training: cross-train to cover department needs.
• Compliance, Accuracy & Professional Development: adhere to policies and regulations.
• Pay transparency note: base pay rate offered is $20.00-$24.00 per hour.

Job description

Align Credit Union in Lowell, MA is hiring a Loan Servicing Representative I to perform foundational loan servicing functions for consumer, mortgage, home equity loans and other products in accordance with policies and regulations.

You will handle funding, routine servicing, documentation, daily processing, and member inquiries, while assisting with Online Banking and digital services. The base pay is $20.00-$24.00 per hour and hours are Monday–Friday 8:00AM–5:00PM.