Hybrid Loan Servicing Specialist for Members

Suffolk Federal Credit Union; Town of Brookhaven (NY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Suffolk Credit Union is seeking a Loan Servicing Specialist to manage the full loan lifecycle with accuracy and regulatory compliance, delivering exceptional member service in a hybrid environment. You will handle bookings, maintenance, escrow administration, lien perfection and releases, payoffs, reconciliations, and inquiries, collaborating across departments to support audits and process improvements.

The role integrates with DNA and MeridianLink systems, requires attention to detail, time

Qualifications

• Knowledge of loan servicing including payments, escrows, payoffs, lien processing, and maintenance.
• Strong understanding of lending regulations.
• Accurate data entry and documentation with attention to detail.

Responsibilities

• Process new loan bookings, renewals, extensions, and maintenance requests in DNA and related systems.
• Review loan documents for accuracy, completeness, and policy/regulatory compliance.
• Monitor daily reports for payment exceptions and discrepancies; research and resolve issues.
• Maintain collateral records, ensuring proper lien perfection and timely releases.
• Process payoffs, satisfactions, subordinations, and reconveyances accurately and on time.
• Administer escrow accounts, including disbursements, analyses, and deficiency billing.
• Post and balance daily loan payments, advances, and adjustments.
• Respond promptly to member and internal inquiries with accurate, courteous service.
• Assist with year-end reporting (e.g., 1098/1099) and monthly reconciliations.
• Maintain documentation and audit trails per record retention and compliance standards.
• Support audits and collaborate with Collections, Accounting, and other departments to ensure data accuracy.
• Promote process improvements, complete required training, ensure regulatory adherence, and support the credit union's mission.

Skills

Loan servicing knowledge

Attention to detail

Customer service

Time management

Team collaboration

Problem solving

Tools

Fiserv DNA

MeridianLink

Temenos

Microsoft Office

Excel

Word

Job description

Suffolk Credit Union is seeking a Loan Servicing Specialist to manage the full loan lifecycle with accuracy and regulatory compliance, delivering exceptional member service in a hybrid environment. You will handle bookings, maintenance, escrow administration, lien perfection and releases, payoffs, reconciliations, and inquiries, collaborating across departments to support audits and process improvements.

The role integrates with DNA and MeridianLink systems, requires attention to detail, time