Hybrid Loan Servicing Customer Care Specialist

Regions Bank; Hattiesburg (MS); On-site; USD 30,000 - 36,000; Full time

Job summary

Regions Bank in Hattiesburg, MS is seeking a Loan Servicing Customer Service Representative to address customer inquiries about loan servicing products and services. The role emphasizes problem resolution, policy adherence, and a commitment to customer satisfaction.

During training, you will be onsite full-time from 7:30am to 4:30pm. After training, a six-month probation leads to a hybrid schedule: four days onsite and one day remote each week, with a shift window 7am-6pm CST.

Qualifications

• High School Diploma or GED required.
• Applicants will be expected to pass any assessment associated with the position.
• Proximity to Hattiesburg, MS required.

Responsibilities

• Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies.
• Coordinates problem resolution with appropriate departments.
• Informs customers of standard procedures or resolution of problem.
• Follows up, either verbally or in writing, to ensure customer satisfaction.
• Works with either close supervision or under clearly defined procedures.
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; applies disciplined change management practices.
• May make periodic calls to existing customers to determine satisfaction with the company, products, and services.

Skills

Customer service

Communication

Fast-paced

Computer skills

Regulatory compliance

Time management

Education

High School Diploma or GED

Job description

Regions Bank in Hattiesburg, MS is seeking a Loan Servicing Customer Service Representative to address customer inquiries about loan servicing products and services. The role emphasizes problem resolution, policy adherence, and a commitment to customer satisfaction.

During training, you will be onsite full-time from 7:30am to 4:30pm. After training, a six-month probation leads to a hybrid schedule: four days onsite and one day remote each week, with a shift window 7am-6pm CST.