Delinquency Resolution Specialist – Loan Servicing

Regions Bank; Hattiesburg (MS); On-site; USD 31,000 - 37,000; Full time

Job summary

Regions Bank in Hattiesburg, MS, seeks a Loan Servicing Account Solutions Specialist to conduct inbound and outbound calls to resolve delinquency statuses on past due accounts. You will implement repayment plans, collect payments, and ensure proper documentation while complying with risk and cybersecurity standards.

This full-time on-site role requires passing assessments, with on-site training for the first 90 days and regular in-office presence at the Hattiesburg location.

Qualifications

• High School Diploma or GED required.
• Pass any assessments associated with the position.

Responsibilities

• Calls customers about early delinquency status.
• Works with customers to resolve delinquency while minimizing losses.
• Implements repayment plans and collects delinquent payments.
• Ensures files and paperwork are properly completed.
• Complies with risk management programs and cybersecurity practices; supports process improvements.
• May contact outside parties to collect or clarify documentation.

Skills

Regulatory compliance

Customer service

Detail oriented

Fast-paced environment

Typing proficiency

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Regions Bank in Hattiesburg, MS, seeks a Loan Servicing Account Solutions Specialist to conduct inbound and outbound calls to resolve delinquency statuses on past due accounts. You will implement repayment plans, collect payments, and ensure proper documentation while complying with risk and cybersecurity standards.

This full-time on-site role requires passing assessments, with on-site training for the first 90 days and regular in-office presence at the Hattiesburg location.