Loan Servicing & Delinquency Solutions Specialist

Regions Bank; Hattiesburg (MS); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Hattiesburg, MS seeks a Loan Servicing Account Solutions Specialist to handle inbound/outbound calls and resolve delinquency statuses, while establishing repayment plans to minimize losses.

The role requires a High School Diploma or GED, strong customer service, and proficiency with Excel and Word. Training is onsite with a path to hybrid work after onboarding, including occasional evenings and one Saturday per month.

Qualifications

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Ability to work in a fast-paced environment.
• Detail oriented and accurate documentation.

Responsibilities

• Conduct inbound and outbound calls to resolve delinquency status.
• Work with customers to resolve account delinquency and minimize losses.
• Implements repayment plans and collects delinquent payments.

Skills

Customer service

Strong organization

Attention to detail

Microsoft Excel

Microsoft Word

Fast-paced environment

Regulatory compliance

Education

High School Diploma or GED

Job description

Regions Bank in Hattiesburg, MS seeks a Loan Servicing Account Solutions Specialist to handle inbound/outbound calls and resolve delinquency statuses, while establishing repayment plans to minimize losses.

The role requires a High School Diploma or GED, strong customer service, and proficiency with Excel and Word. Training is onsite with a path to hybrid work after onboarding, including occasional evenings and one Saturday per month.