Delinquency Solutions Specialist - Hybrid Loan Servicing

Regions Financial Corporation; Hattiesburg (MS); Hybrid; USD 34,000 - 40,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Job summary

Regions is hiring a Loan Servicing Account Solutions Specialist in Hattiesburg, Mississippi. The role conducts inbound and outbound calls to determine delinquency status and works with customers to implement repayment plans while minimizing losses.

Training is onsite, with future hybrid options and occasional remote work as schedules allow. Effective communication, attention to detail, and proficiency with Excel and Word are essential.

Qualifications

• High School Diploma or GED.
• Applicants will be expected to pass any assessment associated with the position.

Responsibilities

• Handle inbound and outbound calls to resolve delinquency status.
• Work with customers to resolve account delinquency and minimize losses.
• Implement repayment plans and collect delinquent payments.
• Ensure files and paperwork are completed accurately.
• Ensure compliance with risk management programs, rules, regulations, and cybersecurity practices; identify opportunities for process improvements; apply disciplined change management practices.
• May contact outside parties to collect or clarify documentation.

Skills

Compliance knowledge

Fast-paced work

Detail oriented

Customer service

Organizational skills

Tools

Microsoft Excel

Microsoft Word

Job description

Regions is hiring a Loan Servicing Account Solutions Specialist in Hattiesburg, Mississippi. The role conducts inbound and outbound calls to determine delinquency status and works with customers to implement repayment plans while minimizing losses.

Training is onsite, with future hybrid options and occasional remote work as schedules allow. Effective communication, attention to detail, and proficiency with Excel and Word are essential.