Loan Servicing: Delinquency Solutions Specialist

Regions Financial Corporation; Hattiesburg (MS); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Volunteer Program

Job summary

Regions Financial Corporation in Hattiesburg, MS is hiring a Loan Servicing Account Solutions Specialist to conduct inbound and outbound calls to resolve the delinquency status of past due customer accounts.

You will work with customers to implement repayment plans, collect delinquent payments, and ensure that files and paperwork are completed accurately. The role offers incentive eligibility after training and a full-time schedule.

Qualifications

• High School Diploma or GED required.
• Applicants must pass any assessments associated with the position.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Calls customers about early delinquency account statuses.
• Works with customers to resolve account delinquency status while minimizing company losses.
• Implements repayment plans and collects delinquent payments.
• Ensures files and paperwork are completed accurately.
• May contact outside parties to collect or clarify documentation.

Skills

Strong customer service skills

Detail oriented

Proficient in Microsoft Excel

Proficient in Microsoft Word

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Regions Financial Corporation in Hattiesburg, MS is hiring a Loan Servicing Account Solutions Specialist to conduct inbound and outbound calls to resolve the delinquency status of past due customer accounts.

You will work with customers to implement repayment plans, collect delinquent payments, and ensure that files and paperwork are completed accurately. The role offers incentive eligibility after training and a full-time schedule.