Hybrid LMS Access & Support Specialist

Tek Ninjas; Frisco (TX); Hybrid; USD 52,000 - 76,000; Full time

Job summary

TekNinjas is seeking an LMS Support Specialist in Frisco, TX (Hybrid) to provide first-line support for the organization’s Learning Management System. You will handle ticket-based access, permissions, password resets, and basic system issues, escalating more complex problems as needed.

Ideal candidates have experience with ticketing workflows, strong communication, and the ability to learn systems quickly. This role emphasizes security, accurate record-keeping, and collaboration with the broader

Qualifications

• Experience with ticketing systems and standard workflows.
• Attention to detail in access and permissions.
• Clear written communication for user-facing responses.
• General technical aptitude and quick learning of systems.
• Basic Excel skills (filters, formatting).
• Experience with user provisioning or access management.
• Familiarity with service desk environments.

Responsibilities

• Respond to LMS user tickets related to access and issues.
• Password resets and user account management.
• Update manager and administrator access as needed.
• Troubleshoot common LMS issues using documented procedures.
• Escalate complex/system-level problems to the appropriate team.
• Maintain records of ticket resolutions and access changes.
• Follow security and access control guidelines.
• Communicate resolutions and next steps to users.
• Assist with basic reporting or audits (limited scope).

Skills

Ticketing systems

Attention to detail

Written communication

Technical aptitude

Excel basics

User provisioning

Access management

Service desk

Job description

TekNinjas is seeking an LMS Support Specialist in Frisco, TX (Hybrid) to provide first-line support for the organization’s Learning Management System. You will handle ticket-based access, permissions, password resets, and basic system issues, escalating more complex problems as needed.

Ideal candidates have experience with ticketing workflows, strong communication, and the ability to learn systems quickly. This role emphasizes security, accurate record-keeping, and collaboration with the broader