LMS Support Specialist

Tek Ninjas; Frisco (TX); Hybrid; USD 52,000 - 76,000; Full time

Job summary

TekNinjas is seeking an LMS Support Specialist in Frisco, TX (Hybrid) to provide first-line support for the organization’s Learning Management System. You will handle ticket-based access, permissions, password resets, and basic system issues, escalating more complex problems as needed.

Ideal candidates have experience with ticketing workflows, strong communication, and the ability to learn systems quickly. This role emphasizes security, accurate record-keeping, and collaboration with the broader

Qualifications

• Experience with ticketing systems and standard workflows.
• Attention to detail in access and permissions.
• Clear written communication for user-facing responses.
• General technical aptitude and quick learning of systems.
• Basic Excel skills (filters, formatting).
• Experience with user provisioning or access management.
• Familiarity with service desk environments.

Responsibilities

• Respond to LMS user tickets related to access and issues.
• Password resets and user account management.
• Update manager and administrator access as needed.
• Troubleshoot common LMS issues using documented procedures.
• Escalate complex/system-level problems to the appropriate team.
• Maintain records of ticket resolutions and access changes.
• Follow security and access control guidelines.
• Communicate resolutions and next steps to users.
• Assist with basic reporting or audits (limited scope).

Skills

Ticketing systems

Attention to detail

Written communication

Technical aptitude

Excel basics

User provisioning

Access management

Service desk

Job description

Job Title: LMS Support Specialist
Location: Frisco, TX 75034 (Hybrid)

Job Description:

The LMS Support Specialist provides first-line support for the organization s Learning Management System by responding to user tickets related to access, permissions, and basic system issues. This role focuses on operational support resetting passwords, updating administrative access for managers, and resolving common user issues while escalating more complex system problems as needed.

Key Responsibilities

• Respond to LMS user tickets related to:
• Password resets
• User access and role/permission updates
• Manager and administrator access changes
• Troubleshoot common LMS issues using documented procedures
• Escalate complex or system-level issues to the appropriate team
• Maintain accurate records of ticket resolutions and access changes
• Follow established security and access control guidelines
• Communicate clearly with users regarding issue resolution and next steps
• Assist with basic reporting or audits as requested (limited scope)

Skills & Qualifications

• Comfort working in ticketing systems and following standard workflows
• Strong attention to detail, especially around access and permissions
• Clear written communication skills for user-facing responses
• General technical aptitude and ability to learn systems quickly
• Basic Excel skills (filters, formatting; formulas a plus but not required)
• Experience with user provisioning or access management
• Familiarity with service desk or helpdesk environments

About TekNinjas

TekNinjas is a global IT staffing partner placing skilled professionals with leading enterprises and system integrators across the US, Canada, UK, India, and the EU. We focus on the right fit - not just the fast fill - and stay engaged with our consultants well beyond the start date.

We're the right partners in your success.

TekNinjas is an Equal Opportunity Employer.