Hybrid Licensing Support Specialist

State of Wisconsin; Madison (WI); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Paid leave time and holidays

Health, vision, dental benefits

Casual office atmosphere and telework

Pension plan with employer match

457 retirement savings plan

Well Wisconsin Wellness Program

Employee assistance program

Job summary

The State of Wisconsin's Department of Safety and Professional Services seeks a licensing support professional to handle applications and renewal processes. You will interact with the public, provide regulatory information, and maintain compliance across licensed areas.

You will review documents, issue credentials, and assist with inquiries via phone or email. The role blends in-person and telework, with hybrid scheduling from Madison.

Qualifications

• Experience assisting internal and external customers with questions by utilizing a variety of communication methods (e.g., phone, email, fax, in person, etc.).
• Experience using computer programs such as Salesforce, Microsoft Office, Outlook, Excel, Adobe, SharePoint, or comparable. Experience may include activities such as accessing emails in a shared mailbox, using AdobePro to edit PDFs, or performing multiple level filter and/or sorting within a spreadsheet.
• Experience processing applications by conducting detailed reviews of applications, supporting documents, and/or other information to ensure accuracy, completeness, and compliances with established requirements. (Activities may include approving, denying, renewing, requesting additional information, and/or documenting application actions).

Responsibilities

• Reviewing online and paper/electronic applications received for completeness, appropriate fees, and signatures as required.
• Matching all supporting documents to the application file. Supporting documents may include but are not limited to: fingerprint results, certification of professional education, copies of diplomas, transcripts, exam scores, verifications from other state Boards and verifications of supervised experience, etc.
• Reviewing incoming supporting documents for completeness and update the checklist in the internal system.
• Keeping current with state statute and administrative rules changes, board directives, and Department policies that affect the licensure process for assigned professions.
• Issuing temporary, limited, and permanent credentials to applicants as appropriate when all requirements have been met.
• Utilizing internal system to answer phone in a friendly, professional, and helpful manner.
• Maintain procedures for duties performed and identify the need for new or revised procedures.

Skills

Customer service

Phone & email support

Cross-functional teamwork

Tools

Salesforce

Microsoft Office

Outlook

Excel

Adobe Acrobat

SharePoint

Job description

The State of Wisconsin's Department of Safety and Professional Services seeks a licensing support professional to handle applications and renewal processes. You will interact with the public, provide regulatory information, and maintain compliance across licensed areas.

You will review documents, issue credentials, and assist with inquiries via phone or email. The role blends in-person and telework, with hybrid scheduling from Madison.