License Permit Program Associate

State of Wisconsin; Madison (WI); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Paid leave time and holidays

Health, vision, dental benefits

Casual office atmosphere and telework

Pension plan with employer match

457 retirement savings plan

Well Wisconsin Wellness Program

Employee assistance program

Job summary

The State of Wisconsin's Department of Safety and Professional Services seeks a licensing support professional to handle applications and renewal processes. You will interact with the public, provide regulatory information, and maintain compliance across licensed areas.

You will review documents, issue credentials, and assist with inquiries via phone or email. The role blends in-person and telework, with hybrid scheduling from Madison.

Qualifications

• Experience assisting internal and external customers with questions by utilizing a variety of communication methods (e.g., phone, email, fax, in person, etc.).
• Experience using computer programs such as Salesforce, Microsoft Office, Outlook, Excel, Adobe, SharePoint, or comparable. Experience may include activities such as accessing emails in a shared mailbox, using AdobePro to edit PDFs, or performing multiple level filter and/or sorting within a spreadsheet.
• Experience processing applications by conducting detailed reviews of applications, supporting documents, and/or other information to ensure accuracy, completeness, and compliances with established requirements. (Activities may include approving, denying, renewing, requesting additional information, and/or documenting application actions).

Responsibilities

• Reviewing online and paper/electronic applications received for completeness, appropriate fees, and signatures as required.
• Matching all supporting documents to the application file. Supporting documents may include but are not limited to: fingerprint results, certification of professional education, copies of diplomas, transcripts, exam scores, verifications from other state Boards and verifications of supervised experience, etc.
• Reviewing incoming supporting documents for completeness and update the checklist in the internal system.
• Keeping current with state statute and administrative rules changes, board directives, and Department policies that affect the licensure process for assigned professions.
• Issuing temporary, limited, and permanent credentials to applicants as appropriate when all requirements have been met.
• Utilizing internal system to answer phone in a friendly, professional, and helpful manner.
• Maintain procedures for duties performed and identify the need for new or revised procedures.

Skills

Customer service

Phone & email support

Cross-functional teamwork

Tools

Salesforce

Microsoft Office

Outlook

Excel

Adobe Acrobat

SharePoint

Job description

Introduction

The Department of Safety and Professional Services mission is to promote economic growth and stability while protecting the citizens of Wisconsin as designated by statute.

What We Are Looking For

We are looking for a customer service focused individual who wants to be part of a collaborative team that performs licensing support functions for various assigned licensing areas regulated by the Department.

Where We Are Located

After an initial training period, this position offers a hybridized work schedule. The position will be headquartered at and required to work from the Hill Farms State Office Building in Madison, WI at least 2 days per week. All employees working a hybrid work schedule are generally expected to telework from within the State of Wisconsin. This topic will be discussed more at the time of the interview.

What We Offer

DSPS is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
• Excellent and affordable health, vision, and dental benefits (health plan options start at just $42/month for single plans and $104/month for family plans after two months of employment)
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• Well Wisconsin Wellness Program
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
• Use this Total Rewards Calculator to see the total value of our competitive benefits package!

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

Position Summary

This position will perform licensing support functions for various assigned licensing areas regulated by the Department. This position will work directly with the public in the application and renewal process and provide regulatory information. Some of these duties include:

Duties

• Reviewing online and paper/electronic applications received for completeness, appropriate fees, and signatures as required.
• Matching all supporting documents to the application file. Supporting documents may include but are not limited to: fingerprint results, certification of professional education, copies of diplomas, transcripts, exam scores, verifications from other state Boards and verifications of supervised experience, etc.
• Reviewing incoming supporting documents for completeness and update the checklist in the internal system.
• Keeping current with state statute and administrative rules changes, board directives, and Department policies that affect the licensure process for assigned professions.
• Issuing temporary, limited, and permanent credentials to applicants as appropriate when all requirements have been met.
• Utilizing internal system to answer phone in a friendly, professional, and helpful manner.
• Maintain procedures for duties performed and identify the need for new or revised procedures.

Salary Information

This position is in schedule-range (02-11) with an hourly rate of $25.04. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

This classification is temporarily approved for a $3.00 per hour add on through the 2023-25 Compensation Plan.

Job Details

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Qualifications

Minimally qualified candidates will have experience with all of the following:

• Experience assisting internal and external customers with questions by utilizing a variety of communication methods (e.g., phone, email, fax, in person, etc.).
• Experience using computer programs such as Salesforce, Microsoft Office, Outlook, Excel, Adobe, SharePoint, or comparable. Experience may include activities such as accessing emails in a shared mailbox, using AdobePro to edit PDFs, or performing multiple level filter and/or sorting within a spreadsheet.
• Experience processing applications by conducting detailed reviews of applications, supporting documents, and/or other information to ensure accuracy, completeness, and compliances with established requirements. (Activities may include approving, denying, renewing, requesting additional information, and/or documenting application actions).

In addition to having the above qualifications, well qualified candidates will have experience with one or more of the following:

• Experience with administrative licensure or permit review activities.
• Experience interpreting Statutes and Administrative Code.
• Experience identifying the need for new or revised processes or procedures.

Deadline to Apply

The deadline to apply is 11:59PM CST on October 4, 2026.