Client Success & Renewal Account Manager

Wolters Kluwer; Clayton (MO); Sur place; USD 34 000 - 57 000; Plein temps

Avantages offerts par ce poste

Medical Plan

Dental Plan

Vision Plan

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation & Sick Time

Paid Parental Leave

Résumé du poste

Wolters Kluwer - Financial Services Solutions in Clayton, MO is seeking a Customer Success Associate - Account Manager to support licensing renewals and lifecycle services, serving as the primary contact for assigned clients and coordinating business licensing work.

You will manage 5–150 clients, build relationships, handle inquiries, coordinate orders, and ensure accurate records while collaborating with internal teams to meet compliance and growth opportunities.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and relevant experience.
• 1 to 2 years of customer service, account management, licensing, compliance, or related experience required.
• Exceptional interpersonal and relationship-building skills with the ability to communicate effectively with clients, government agencies, partners, and colleagues.
• Strong customer service mindset with a commitment to delivering a positive client experience.
• Ability to handle sensitive information with professionalism, discretion, and sound judgment.

Responsabilités

• Manage a portfolio of approximately 5 to 150 clients, depending on communication needs and workload volume.
• Build, maintain, and strengthen client relationships through proactive communication and ongoing support.
• Serve as the primary point of contact for client inquiries, requests, and escalations.
• Receive and coordinate new orders and project requests, partnering with internal teams to ensure accurate setup and execution.
• Provide regular updates and guidance regarding renewals, pending projects, and licensing activities.
• Professional manage a high volume of inbound communications, including approximately 50-75+ emails per day.
• Schedule and lead client meetings to discuss project status, priorities, and business needs, as appropriate.
• Ensure the accuracy and integrity of client records, licensing information, and related documentation.
• Collaborate with internal teams, government agencies, and external stakeholders to resolve licensing challenges and remove barriers to compliance.
• Anticipate customer needs, identify opportunities to expand services, and support business growth through upselling and cross-selling activities.
• Contribute to a collaborative, team-oriented environment while managing multiple priorities and deadlines.
• Other Duties Perform other duties as assigned.

Connaissances

Interpersonal

Customer Service

Communication

Organization

Project Mgmt

Problem Solving

Attention to Detail

Formation

Bachelor's degree preferred or equivalent

Outils

Microsoft Office Suite

Adobe Acrobat

Description du poste

Wolters Kluwer - Financial Services Solutions in Clayton, MO is seeking a Customer Success Associate - Account Manager to support licensing renewals and lifecycle services, serving as the primary contact for assigned clients and coordinating business licensing work.

You will manage 5–150 clients, build relationships, handle inquiries, coordinate orders, and ensure accurate records while collaborating with internal teams to meet compliance and growth opportunities.