Hybrid L&D Specialist: Onboarding & Performance

Keystone; New York (NY); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Annual discretionary bonus

401k contribution

Competitive benefits package

Job summary

Keystone is seeking a Senior Associate to support Learning & Development and Performance initiatives. The role spans training, onboarding, performance programs, communications, and project management, with hands-on execution and a collaborative approach.

This hybrid position requires a minimum of 3 in‑office days per week for our New York-based team. We provide annual salary with a discretionary bonus and a comprehensive benefits package.

Qualifications

• 2+ years of relevant professional experience in talent, learning and development, HR, program management, consulting, operations, communications, or a related field.
• A highly proactive, resourceful, and energetic working style—you see what needs to be done, take initiative, and reliably carry work across the finish line.
• Strong project management and organizational skills, with exceptional attention to detail and the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
• Excellent written and verbal communication skills, with the judgment to tailor messages for different audiences and levels of the organization.
• Confidence working with data, spreadsheets, surveys, and reporting, along with the ability to turn information into clear insights and recommendations.
• Strong relationship‑management and customer‑service skills, with a collaborative, low‑ego approach and a willingness to pitch in wherever needed.
• Comfort operating in a fast‑paced, evolving environment where priorities can shift and not every process is fully built.
• Sound judgment and discretion when handling confidential employee, performance, and business information.
• A continuous improvement mindset, intellectual curiosity, and genuine enthusiasm for helping people learn, perform, and grow.

Responsibilities

• Coordinate multiple Performance and Learning & Development initiatives from planning through execution, maintaining clear workplans, timelines, owners, dependencies, and follow‑up actions.
• Provide hands‑on logistical and operational support for live, virtual, and hybrid programs, including scheduling, enrollment, materials, facilitator preparation, technology, and post‑program follow‑up.
• Create repeatable processes, templates, trackers, and resources that improve quality, reduce administrative burden, and allow programs to scale.
• Lead planning and delivery of new‑hire orientation, onboarding, creating a welcoming, engaged experience and ramp‑up.
• Coordinate onboarding logistics across new hire profiles and offices, partnering with Talent Acquisition, HR, IT, and other stakeholders.
• Maintain and improve onboarding and learning content, resources, facilitator materials, and documentation.
• Support the execution of Keystone’s biannual performance review process through disciplined coordination and data management.
• Maintain trackers, monitor deadlines, and proactively follow up to keep processes on track.
• Help develop practical tools, templates, FAQs, and guidance to make performance & development expectations easier to understand.
• Draft clear, polished communications across channels and serve as a responsive point of contact for program questions.
• Coordinate with HR, Talent Acquisitions, Staffing, IT, leadership, SMEs, and external partners to move work forward.
• Collect and maintain high‑quality program data and translate feedback into actionable recommendations.
• Develop dashboards, reports, and executive‑ready materials to communicate progress, risks, and opportunities.

Skills

Project management

Communication

Data analysis

Stakeholder management

Learning & development

HR

Operations

Problem solving

Team collaboration

Tools

Excel

Job description

Keystone is seeking a Senior Associate to support Learning & Development and Performance initiatives. The role spans training, onboarding, performance programs, communications, and project management, with hands-on execution and a collaborative approach.

This hybrid position requires a minimum of 3 in‑office days per week for our New York-based team. We provide annual salary with a discretionary bonus and a comprehensive benefits package.