Hybrid Key Account Manager I — Logistics & Sales Support

ICAT LOGISTICS INC; Tolleson (AZ); Hybrid; USD 69,000 - 81,000; Full time

Job summary

ICAT LOGISTICS INC. seeks a Sales & Client Support Specialist to facilitate interaction between operations and sales, ensuring client needs are met 100% of the time. You will provide client services and support accounts, develop new business opportunities, and help exceed customer expectations.

Responsibilities include handling inquiries, preparing quotes, collaborating with operations to deliver solutions, and supporting RFPs/RFQs. A Bachelor’s degree and logistics experience are preferred.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2+ years' experience in logistics and/or freight forwarding operations and account management.
• 1+ years of freight quoting, pricing.
• Customer service experience expected.
• Advanced skills with Microsoft Office products.

Responsibilities

• Oversee client inquiries via phone, email or other means and ensure timely responses.
• Respond to or delegate non-sales client inquiries and escalate when needed.
• Identify resource efficiencies and assemble relevant marketing assets for BD efforts.
• Track key account news to identify engagement and growth opportunities.
• Generate metrics and reports for key accounts across departments.
• Assist in delivering transportation and warehouse solutions to clients.

Skills

Logistics operations

Customer service

MS Office

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

ICAT LOGISTICS INC. seeks a Sales & Client Support Specialist to facilitate interaction between operations and sales, ensuring client needs are met 100% of the time. You will provide client services and support accounts, develop new business opportunities, and help exceed customer expectations.

Responsibilities include handling inquiries, preparing quotes, collaborating with operations to deliver solutions, and supporting RFPs/RFQs. A Bachelor’s degree and logistics experience are preferred.