Hybrid IT Technician for Dynamic Live-Event Support

ASM Global; Shreveport (LA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job summary

Legends Global seeks an IT Technician within the Operations team to support day-to-day IT functions, including hardware, software, networks, and user systems. The role involves efficient issue resolution and strong customer service.

You will install and maintain desktops, laptops, printers, and mobile devices, monitor performance, and assist with onboarding/offboarding while keeping precise IT asset documentation.

Qualifications

• Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent hands-on experience.
• 1–3 years of experience providing technical support in a help desk, desktop support, or IT operations environment.

Responsibilities

• Provide day-to-day technical support for hardware, software, networks, and end-user systems, including troubleshooting and issue resolution.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and related IT equipment.
• Monitor system performance and escalate complex issues to senior IT staff or vendors as needed.
• Support user onboarding and offboarding, including account setup, access management, and equipment deployment.
• Maintain accurate documentation of incidents, solutions, and IT inventory to ensure compliance with internal standards.

Skills

Troubleshooting

Customer service

Communication

Multitasking

Documentation

Education

Associate degree in IT/related field

Bachelor's degree in IT/CS (optional)

Tools

Desktop support

IT hardware

Job description

Legends Global seeks an IT Technician within the Operations team to support day-to-day IT functions, including hardware, software, networks, and user systems. The role involves efficient issue resolution and strong customer service.

You will install and maintain desktops, laptops, printers, and mobile devices, monitor performance, and assist with onboarding/offboarding while keeping precise IT asset documentation.