IT Technician

ASM Global; Shreveport (LA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job summary

Legends Global seeks an IT Technician within the Operations team to support day-to-day IT functions, including hardware, software, networks, and user systems. The role involves efficient issue resolution and strong customer service.

You will install and maintain desktops, laptops, printers, and mobile devices, monitor performance, and assist with onboarding/offboarding while keeping precise IT asset documentation.

Qualifications

• Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent hands-on experience.
• 1–3 years of experience providing technical support in a help desk, desktop support, or IT operations environment.

Responsibilities

• Provide day-to-day technical support for hardware, software, networks, and end-user systems, including troubleshooting and issue resolution.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and related IT equipment.
• Monitor system performance and escalate complex issues to senior IT staff or vendors as needed.
• Support user onboarding and offboarding, including account setup, access management, and equipment deployment.
• Maintain accurate documentation of incidents, solutions, and IT inventory to ensure compliance with internal standards.

Skills

Troubleshooting

Customer service

Communication

Multitasking

Documentation

Education

Associate degree in IT/related field

Bachelor's degree in IT/CS (optional)

Tools

Desktop support

IT hardware

Job description

POSITION: IT Technician

DEPARTMENT: Operations

REPORTS TO: Terry Rhyns, Director Operations

FLSA STATUS: Salaried, Exempt

LEGENDS GLOBAL: Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

Sound like a winning formula for you? Join us!

Essential Duties and Responsibilities

• Provide day-to-day technical support for hardware, software, networks, and end-user systems, including troubleshooting and issue resolution
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and related IT equipment
• Monitor system performance and elevate complex technical issues to senior IT staff or vendors as needed
• Support user onboarding and offboarding, including account setup, access management, and equipment deployment
• Maintain accurate documentation of incidents, solutions, and IT inventory to ensure compliance with internal standards.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent hands-on experience 1-3 years of experience providing technical support in a help desk, desktop support, or IT operations environment

Skills and Abilities: Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve hardware, software, and network issues efficiently Customer-service mindset with clear communication skills to support users with varying levels of technical knowledge Ability to manage multiple support requests, prioritize tasks, and work effectively in a fast-paced environment Attention to detail with strong documentation skills to accurately track issues, solutions, and IT assets

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site or Remote (Venue/Location)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 25 lbs.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.