Hybrid IT Systems Engineer - Managed Services

Carrier Access IT, LC

Clive (IA)

On-site

USD 60,000 - 90,000

Full time

2 days ago

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Benefits offered by this job

401(k) retirement plan with employer M

Quarterly bonuses

Paid time off

Medical, dental, and vision coverage

Life insurance

Flexible spending accounts

Job summary

Carrier Access IT, LC is seeking a Systems Engineer I to join its Managed Services team in Clive, IA. The role provides frontline IT support, handles incidents, and maintains client systems across desktop, server, network, and cloud services.

You will deploy workstations, support on-site needs, and contribute to ongoing project work. You will work under the Managed Services umbrella, handling Microsoft 365, Azure, Active Directory, and related cloud services, with a focus on reliability, SLAs,

Qualifications

High school diploma and 3+ years in client service or IT support.
Associate's or Bachelor's in IT preferred.
Broad knowledge of desktop/server/networking/cloud technologies and business app support.
Experience with Active Directory, Group Policy, DNS/DHCP, and Exchange Online.

Responsibilities

Provide Tier 1 frontline support for managed services clients and resolve incidents and requests.
Coordinate desktop/laptop deployment including imaging, data migration, and post-deployment support.
Serve as on-site staff augmentation when needed at customer locations.
Administer and troubleshoot Microsoft 365, Azure, AD, Entra ID, Exchange Online, Teams.
Monitor and proactively resolve issues to prevent outages; assist with patch management.
Document knowledge and maintain client systems to support internal/external users.
Maintain customer service excellence and effective communication; track tasks and time in ticketing system.