Senior IT Systems Engineer

Tri-City Group; Davenport (IA); On-site; USD 90,000 - 120,000; Full time

Job summary

Tri-City Group in Davenport, IA is seeking a proactive Senior IT Systems Engineer to join our IT Managed Service team. You will manage, maintain, and troubleshoot client IT systems across multiple environments, acting as a technical expert and guiding upgrades and design projects.

This role requires 4+ years in IT support or sys admin, strong knowledge of Windows Server, Microsoft 365, AD, DNS/DHCP, and firewall technologies (Fortinet/SonicWall).

Qualifications

• 4+ years in IT support or system administration in MSP/multi-client environments.
• Strong knowledge: Windows Server, AD, DNS, DHCP, firewalls, and cloud tech.
• Experience with Fortinet and SonicWall firewalls.
• Able to plan, prioritize, and complete projects while handling tickets.
• Excellent communication with technical and non-technical users.

Responsibilities

• Install, configure, and maintain Windows Servers, Microsoft 365, virtualization, and cloud solutions.
• Maintain and troubleshoot networking devices (firewalls, routers, switches, VLANs, VPNs).
• Plan IT infrastructure projects, migrations, upgrades, security enhancements.
• Provide Tier 2/3 support for desktops, servers, networking, and cloud environments.
• Diagnose and resolve complex IT issues across client environments.
• Manage schedules and prioritize multiple support requests and projects.

Skills

IT support

Project execution

Multi-tasking

Security awareness

Communication skills

Tools

VMware

Hyper-V

Microsoft 365

Active Directory

DNS

DHCP

Fortinet

SonicWall

Job description

Tri-City Group is currently looking for a proactive Senior IT Systems Engineer to fill an immediate opening within the IT Managed Service team in Davenport, IA. This role involves managing, maintaining, and troubleshooting IT systems for multiple clients. They act as technical experts, resolving complex issues, leading upgrades and design projects, implementing solutions, and ensuring the optimal performance and uptime of client infrastructure.

Key Responsibilities:

• Install, configure, and maintain Windows Servers, Microsoft 365, virtualization (VMware/Hyper-V), and cloud solutions.
• Maintain and troubleshoot networking devices such as firewalls, routers, switches, VLANs, and VPNs.
• Plan and carry out IT infrastructure projects, including system migrations, upgrades, and security enhancements.
• Offer Tier 2/3 technical support for desktops, servers, networking, and cloud environments.
• Diagnose and resolve complex IT issues across different client environments.
• Manage schedules and prioritize multiple support requests and project tasks.
• Keep projects on track by coordinating with clients, vendors, and internal teams.
• Apply best practices for backup, disaster recovery, and cybersecurity.
• Work directly with clients to offer technical guidance and strategic suggestions.
• Document configurations, troubleshooting steps, and client environments for future reference.

Required Skills, Knowledge, and Abilities:

• Experience: 4+ years in IT support, system administration, or a similar role (preferably in an MSP or multi-client environment)
• Technical Skills: Strong knowledge of Windows Server, networking, Microsoft 365, Active Directory, DNS, DHCP, firewalls, Fortinet, and SonicWall are preferred, and cloud technologies
• Project Execution: Ability to plan, prioritize, and complete projects efficiently while balancing support tasks
• Multi-Tasking & Organization: Capable of managing multiple client environments, tickets, and deadlines
• Security Awareness: Understanding of cybersecurity best practices, compliance requirements, and security tools
• Certifications (Preferred but Not Required): Microsoft (MCP, MCSA, MS-900, AZ-900), CompTIA Network+/Security+, Cisco CCNA, or similar
• Excellent Communication Skills: Ability to explain technical issues to both technical and non-technical users

All job offers are contingent upon the successful completion of a drug screen and reference check. Tri-City Group is an equal opportunity employer.