Hybrid Systems Administrator I - Banking Tech & Support

Bankers Trust Company; Des Moines (IA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Group Health Dental and Vision

Generous PTO

401(k) plan with lucrative company fit

Tuition assistance

Company Paid Life Insurance

Lifestyle Accounts

Team Member Banking benefits

Job summary

Bankers Trust Company in Des Moines, IA seeks a Systems Administrator I to maintain, support, and troubleshoot IT systems and networks. You will work with end-users and the Technology team to resolve issues with a strong focus on customer service.

Responsibilities include configuring and monitoring systems, serving as escalation point for tier 1 staff, and documenting configurations. The role requires a two-year degree and several years in a highly available IT environment; hybrid work is

Qualifications

• Two-year degree in Computer Science or equivalent preferred.
• At least four years of experience working with information technology in a highly available environment.
• Knowledge of Windows server maintenance and troubleshooting required.
• Knowledge of Exchange Server maintenance and troubleshooting required.
• Knowledge of network and voice systems installation, configuration, maintenance, and troubleshooting required.
• Specific Knowledge of Five9, Freshservice ticketing system, Docusign, Meraki, Certero is a plus.
• Knowledge of Banking/Financial Institution regulatory requirements is helpful.

Responsibilities

• Configures, maintains and troubleshoots the information technology systems and networks for the Bank.
• Serves as an escalation point for tier 1 Service Desk staff by providing advanced technical guidance and solutions.
• Troubleshoot complex computer hardware, software, network issues, and resolve them in a timely manner.
• Ensures systems are thoroughly tested, configured and installed according to defined standards, practices, and regulatory requirements.
• Monitors and supports bank systems and alerts management of any performance or security issues.
• Creates and maintains configuration diagrams, installation scripts and documentation.
• Provides superior customer service to all employees at multiple locations.
• Performs other duties as assigned.

Education

Two-year degree in Computer Science or equivalent

Tools

Windows Server

Exchange Server

Networking & Voice Systems

Five9

Freshservice

Docusign

Meraki

Certero

Job description

Bankers Trust Company in Des Moines, IA seeks a Systems Administrator I to maintain, support, and troubleshoot IT systems and networks. You will work with end-users and the Technology team to resolve issues with a strong focus on customer service.

Responsibilities include configuring and monitoring systems, serving as escalation point for tier 1 staff, and documenting configurations. The role requires a two-year degree and several years in a highly available IT environment; hybrid work is