Senior IT Systems Engineer for Multi-Client MSP

Tri-City Group; Davenport (IA); On-site; USD 90,000 - 120,000; Full time

Job summary

Tri-City Group in Davenport, IA is seeking a proactive Senior IT Systems Engineer to join our IT Managed Service team. You will manage, maintain, and troubleshoot client IT systems across multiple environments, acting as a technical expert and guiding upgrades and design projects.

This role requires 4+ years in IT support or sys admin, strong knowledge of Windows Server, Microsoft 365, AD, DNS/DHCP, and firewall technologies (Fortinet/SonicWall).

Qualifications

• 4+ years in IT support or system administration in MSP/multi-client environments.
• Strong knowledge: Windows Server, AD, DNS, DHCP, firewalls, and cloud tech.
• Experience with Fortinet and SonicWall firewalls.
• Able to plan, prioritize, and complete projects while handling tickets.
• Excellent communication with technical and non-technical users.

Responsibilities

• Install, configure, and maintain Windows Servers, Microsoft 365, virtualization, and cloud solutions.
• Maintain and troubleshoot networking devices (firewalls, routers, switches, VLANs, VPNs).
• Plan IT infrastructure projects, migrations, upgrades, security enhancements.
• Provide Tier 2/3 support for desktops, servers, networking, and cloud environments.
• Diagnose and resolve complex IT issues across client environments.
• Manage schedules and prioritize multiple support requests and projects.

Skills

IT support

Project execution

Multi-tasking

Security awareness

Communication skills

Tools

VMware

Hyper-V

Microsoft 365

Active Directory

DNS

DHCP

Fortinet

SonicWall

Job description

Tri-City Group in Davenport, IA is seeking a proactive Senior IT Systems Engineer to join our IT Managed Service team. You will manage, maintain, and troubleshoot client IT systems across multiple environments, acting as a technical expert and guiding upgrades and design projects.

This role requires 4+ years in IT support or sys admin, strong knowledge of Windows Server, Microsoft 365, AD, DNS/DHCP, and firewall technologies (Fortinet/SonicWall).