IT Systems Coordinator: Network & Server Support

WISCONSIN HOUSING & ECONOMIC; Madison (WI); Hybrid; USD 61,000 - 76,000; Full time

Benefits offered by this job

Hybrid telework after training

Health, vision, dental insurance

State retirement benefit

Commuter Allowance

Job summary

WHEDA in Madison, WI seeks a Systems Coordinator to join our IT team. The role provides second-tier support for server, network, desktop and telephone systems, troubleshooting and problem solving.

You will perform system administration tasks, train staff, ensure security standards, and assist with projects. A Bachelor’s degree and 2 years' experience, plus a valid driver's license and residence within one hour of Madison, are required. We offer competitive benefits and a hybrid work schedule.

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or a related field AND 2 years of experience in troubleshooting and maintaining computer systems and networks; OR equivalent combination of education and experience
• Valid Driver’s License
• Must reside within one (1) hour commute of the Madison WHEDA office.

Responsibilities

• Is responsible for day-to-day operations of the Network/Server, Desktop and Telephone environment. Provides secondary support to the Server, Network and Desktop Administrators, in troubleshooting and meeting business unit needs.
• Provides hardware and software problem resolution related to networks, servers, printers, telecommunications, and operating systems. Serves as back-up or next level support (beyond Help Desk) and determines when additional and higher level of support is required.
• Performs system administration activities for applicable systems and data, including security patching and training staff, and assisting with configuration of systems.
• Implements changes to systems and applications per IT security policies and guidelines.
• Assists with project management activities and evaluating technologies.

Skills

Troubleshooting

Network administration

System administration

Security patching

Training/documentation

Vendor management

Education

Bachelor’s degree

Equivalent education/experience

Job description

WHEDA in Madison, WI seeks a Systems Coordinator to join our IT team. The role provides second-tier support for server, network, desktop and telephone systems, troubleshooting and problem solving.

You will perform system administration tasks, train staff, ensure security standards, and assist with projects. A Bachelor’s degree and 2 years' experience, plus a valid driver's license and residence within one hour of Madison, are required. We offer competitive benefits and a hybrid work schedule.