Hybrid IT Systems Administrator – Enterprise Apps

State of Washington; Olympia (WA); Hybrid; USD 90,000 - 121,000; Full time

Job summary

The State of Washington, Department of Enterprise Services, Technology Services Division is seeking an Information Technology Systems Administrator - Journey to support enterprise applications across state agencies and higher education. The role provides leadership on complex technical issues and requires strong analysis, configuration, testing, and documentation skills.

The position operates in a hybrid work setting, with in-office needs as required.

Qualifications

• Five (5) years of information technology experience, consulting, analyzing, designing, configuring, installing, troubleshooting, maintaining software applications, and systems, directing projects, providing customer or technical support in information technology
• An associate's degree, or equivalent two (2) years of vocational training in a technical field; AND
• Three (3) years of demonstrated experience in: Hands on configuration on a complex environment, system or application; Creating technical documentation and workplans for projects; Demonstrated experience gathering requirements and developing implementation plans
• A bachelor's degree in computer science, Information Systems, or a related technical/business discipline AND One (1) years of experience in configuring and installing complicated applications and/or systems
• Education may be substituted for years of required experience
• A minimum of three (3) years' experience with full lifecycle application development (design, document, develop, test, deploy, and support.) Ability to complete high volumes of work over the course of a day maintaining a rapid pace without sacrificing accuracy
• A minimum of three (3) years' solving complex problems using advanced troubleshooting skills and tools to create custom solutions
• Ability to develop system interfaces and portals in HTML, C#, .Net, and XML
• Ability to work with multiple IT teams inside the agency and in other organizations to resolve problems, develop system requirements by understanding the user and computer base and evaluate enhancements for impacts
• Three (3) years' (within the last four years) directly supporting customers translating technical issues into plain talk utilizing excellent verbal and written skills

Responsibilities

• Perform root cause analysis
• Utilize advanced technical skills to analyze system changes
• Engineer technical solutions
• Administer and configure systems
• Utilize complex problem-solving skills
• Deliver system changes and enhancements
• Perform quality control analysis
• Ensure systems are at the current version
• Ensure systems are stable
• Establish a secure IT environment
• Manage competing customer priorities
• Optimize enhance and administer SaS and COTS systems
• Create system design and technical support documentation for use by technicians and users
• Develop system support documentation
• Create and maintain technical design documentation
• Maintain historical system documentation
• Create system procedures and processes
• Maintain technical skills
• Increase technical knowledge
• Expand knowledge of current environment

Skills

Lifecycle development

Advanced troubleshooting

HTML/C#/NET/XML

Inter-team collaboration

Verbal & written communication

Education

Bachelor's degree in CS/IS

Associate degree + 3 years experience

Five years IT experience

Job description

The State of Washington, Department of Enterprise Services, Technology Services Division is seeking an Information Technology Systems Administrator - Journey to support enterprise applications across state agencies and higher education. The role provides leadership on complex technical issues and requires strong analysis, configuration, testing, and documentation skills.

The position operates in a hybrid work setting, with in-office needs as required.