Hybrid IT Systems Admin & End-User Support

BOND

Los Angeles (CA)

Hybrid

USD 120,000 - 150,000

Full time

25 hours ago

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Benefits offered by this job

Competitive salary

Bonus eligibility

Health, dental, and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off and holidays

Job summary

BOND is hiring an End User Support & System Administrator to support our desktop applications and platform administration. This hybrid role combines 20% end-user support with 80% platform administration, including Jamf Pro, Intune, Microsoft 365, Zoom, Claude, and Atlassian suite.

You will own the configuration of end-user enablement platforms, manage device enrollment, licenses, MFA, SSO integration, and security baselines across macOS, Windows, and mobile, while documenting processes to

Qualifications

3+ years in desktop support or IT operations.
Admin experience with Jamf Pro or Microsoft Intune; strong in one, willing to learn the other.
Comfortable supporting both macOS and Windows.
Experience in the Microsoft 365 admin center and Entra ID: user and license management, groups, MFA.
Understanding of SSO (SAML or OIDC) and how identity, device compliance, and app access connect.
Experience administering at least two other SaaS platforms, with specifics on what was configured.
Clear written documentation skills; able to explain technical issues to non-technical colleagues.
Available for some early-morning and after-hours work.

Responsibilities

Own device management for Macs and PCs in Jamf Pro and Intune.
Run Microsoft 365 and Entra ID administration: licenses, groups, mailboxes, MFA, and conditional access.
Administer Zoom, Zoom Rooms, and Zoom Phone, plus Claude seats, settings, and connector governance.
Own Atlassian administration, including Jira Service Management as our IT support desk.
Bring new SaaS tools online with SSO and SCIM provisioning, defined admin roles, and documented configuration.
Keep every endpoint on security baseline: antivirus/EDR, FileVault and BitLocker encryption, and OS patching.
Run onboarding, offboarding, access reviews, and license reconciliation.
Resolve hands-on support issues for macOS, Windows, and mobile; write guides to prevent repeat tickets.