Hybrid IT Engineer: Jamf/Okta Support & Onboarding

Perennial Resources International; New York (NY); Presencial; USD 65.000 - 95.000; Tempo integral

Resumo da vaga

Perennial Resources International is seeking an Associate Systems Engineer to provide day-to-day IT support across the corporate environment. The role involves onboarding new employees, maintaining workstations, and enabling seamless access to SaaS tools such as Google Workspace and Slack.

The position requires up to 4 years of end-user IT experience, admin-level Okta/Workspace One/Google Workspace handling, and strong communication skills.

Qualificações

• Up to 4 years of end-user IT experience.
• Admin-level experience with Okta, Google Workspace & Slack.
• Strong documentation and communication skills via email, tickets and Slack/in-person.
• Hybrid work schedule; able to work onsite with training.
• Familiarity with SaaS and corporate tech stacks.

Responsabilidades

• Provide responsive, high-quality technical support for hardware, software, connectivity and access issues across the corporate environment.
• Troubleshoot routine and moderately complex issues and escalate when needed.
• Perform onboarding for new employees: hardware prep, softwareReady, account provisioning and first-day experience.
• Support offboarding: deprovisioning, equipment recovery, inventory updates.
• Deploy and maintain user workstations (macOS/Windows) and mobile devices (iOS/Android).
• Track technology assets and maintain accurate inventory records.
• Communicate technical information to technical and non-technical personnel.
• Update policies in Jamf/Workspace One and explore process improvements.

Conhecimentos

End-user IT experience

Communication skills

Formação

A+ certification

Ferramentas

Atlassian Suite

Cloudflare

JAMF

Workspace One

Zoom

Windows Active Directory

Descrição da vaga

Perennial Resources International is seeking an Associate Systems Engineer to provide day-to-day IT support across the corporate environment. The role involves onboarding new employees, maintaining workstations, and enabling seamless access to SaaS tools such as Google Workspace and Slack.

The position requires up to 4 years of end-user IT experience, admin-level Okta/Workspace One/Google Workspace handling, and strong communication skills.