End User Support & Systems Administrator

Bond OpCo, LLC; Beverly Hills (CA); Híbrido; USD 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental and vision insurance

Company-paid life insurance

401(k) with company match

Paid time off

Descripción de la vacante

BOND is seeking an End User Support & System Administrator in Beverly Hills, CA. This hybrid role focuses on platform administration with 80% admin tasks and 20% end-user support, overseeing Jamf Pro, Intune, M365, Zoom suites, Claude, and Atlassian tools.

You’ll manage onboarding/offboarding, access reviews, license reconciliation, and security baselines while resolving tickets and authoring guides to prevent repeats.

Formación

• 3+ years in desktop or IT support with admin access to prod systems.
• Hands-on admin with Jamf Pro or Microsoft Intune; willing to learn the other.

Responsabilidades

• Own device management for Macs and PCs in Jamf Pro and Intune.
• Run Microsoft 365 and Entra ID administration: accounts, licenses, MFA, groups.
• Administer Zoom, Zoom Rooms, Zoom Phone, and Claude seats.
• Own Atlassian admin, incl. Jira Service Management as IT desk.
• Bring new SaaS tools online with SSO and SCIM provisioning.
• Maintain security baseline: antivirus/EDR, FileVault/BitLocker, patching.
• Handle onboarding/offboarding and license reconciliation.
• Provide hands-on support and write guides to prevent repeat tickets.

Conocimientos

Desktop support

Jamf Pro / Intune

macOS & Windows

M365 & Entra ID

SSO / identity

SaaS admin

Documentation

After-hours availability

Educación

Jamf certification

Microsoft certification (MD-102/MS-102)

Atlassian certification ACP-120

Herramientas

Jamf Pro

Intune

Microsoft 365

Entra ID

Zoom / Zoom Rooms / Zoom Phone

Claude seats

Atlassian Jira Service Management

Descripción del empleo

End User Support & Systems Administrator

Beverly Hills, CA

WhoWe Are

BOND is a rapidly growing private aviation company revolutionizing fractional aircraft ownership and private aircraft management, delivering an elevated and seamless flying experience for discerning clients. Supported by a landmark Bombardier fleet order, we are building a modern fleet of late-model super-midsize and ultra-long-range aircraft and assembling a team committed to operational excellence, safety, and white-glove service.

As we scale toward launch and long-term growth, we are seeking professionals who want to help build a next-generation aviation company and play a meaningful role in shaping how it operates from the ground up.

BOND is hiring an End User Support & System Administrator, to support our company wide portfolio of desktop applications.This is a hybrid role that leans heavily toward administration: roughly 20% end-user support and 80% platform administration. You'll hold admin rights to Jamf, Intune, Microsoft 365, Zoom (including Rooms and Phone), Claude, and the Atlassian suite, and you'll be accountable for how they're configured, who has access, and what we pay for. Those are the starting point. As BOND adopts new tools, you'll own those too.

You’ll do well here if you like being the person who actually knows how each system is set up, and you’d rather fix the process behind a recurring ticket than close the same ticket twice.

WHAT YOU WILL OWN

The configuration and setup of BOND's end user enablement platforms:

• Own device management for employee Macs and PCs in Jamf Pro and Intune: enrollment, configuration profiles, app deployment, encryption, and OS update compliance.
• Run Microsoft 365 and Entra ID administration: accounts, licenses, groups, mailboxes, MFA, and conditional access in coordination with Security.
• Administer Zoom, Zoom Rooms, and Zoom Phone, plus Claude seats, settings, and connector governance.
• Own Atlassian administration, including Jira Service Management as our IT support desk.
• Bring new SaaS tools online with SSO and SCIM provisioning, defined admin roles, and documented configuration.
• Keep every endpoint on BOND's security baseline: antivirus/EDR, FileVault and BitLocker encryption, and OS patching.
• Run onboarding, offboarding, access reviews, and license reconciliation so nothing is missed and nothing is wasted.
• Resolve hands‑on support issues for employees across macOS, Windows, and mobile, and write the guides that prevent repeat tickets.

Required Qualifications

• 3+ years in desktop support, IT support, or IT operations, including administrator‑level access to production systems.
• Hands‑on admin experience with Jamf Pro or Microsoft Intune: strong in one, with working knowledge of or a clear willingness to learn the other.
• Comfortable supporting both macOS and Windows users.
• Experience in the Microsoft 365 admin center and Entra ID: user and license management, groups, MFA, and basic Exchange Online administration.
• Working understanding of SSO (SAML or OIDC) and how identity, device compliance, and app access connect.
• Experience administering at least two other SaaS platforms, with specifics on what was configured.
• Clear written documentation skills; able to explain technical issues to non‑technical colleagues.
• Available for some early‑morning and after‑hours work.

Preferred Qualifications

• Jamf (200/300), Microsoft (MD-102, MS-102), or Atlassian (ACP-120) certifications.
• Zoom Phone, Zoom Rooms, or Jira Service Management administration.
• Scripting in PowerShell, zsh, or bash to automate admin work.
• Working knowledge of core networking: TCP/IP, DNS, DHCP, VPNs, and Wi‑Fi troubleshooting.
• SCIM provisioning, SOC 2 access review support, or experience in aviation or 24/7 operations.

Compensation
The salary range for this role is $120,000 – $150,000 per year.

Why BOND

We're building a next‑generation aviation company, and we invest in the people making it happen. Joining BOND means stepping into a fast‑moving, high‑standards environment where your work has a direct impact from day one.

• Competitive salary commensurate with experience
• Performance‑based bonus eligibility (role dependent)
• Comprehensive health, dental, and vision insurance with supplemental coverage options and company‑paid life insurance
• 401(k) with company match
• Paid time off and company holidays for eligible roles

If you're ready to help build something exceptional — we'd love to hear from you!

BOND is an equal opportunity employer and values a workplace where every team member is respected and supported. All employment decisions are made without regard to any status protected by applicable federal, state, or local law.