Hybrid IT Support Technician — Windows & Microsoft 365

CoVolt Power

Houston (TX)

Hybrid

USD 52,000 - 76,000

Full time

6 days ago

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Job summary

CoVolt Power in Houston, TX is seeking an IT Support Technician to join our Digital Technology team. You will troubleshoot Windows, Microsoft 365, Intune, and mobile devices, and assist with onboarding and asset lifecycle activities across offices and sites.

The ideal candidate will be customer‑focused, well organized, and able to own issues through resolution in a fast‑paced setting. 4 days in office with one remote day, supporting a hybrid work model.

Qualifications

2+ years of experience in Help Desk, Service Desk, Desktop Support, or IT Support within a corporate environment.
Experience supporting Windows operating systems and Microsoft 365 applications.
Working knowledge of Microsoft Entra ID, Microsoft 365, and Exchange Online.
Experience or working knowledge of Microsoft Intune and endpoint management.
Experience supporting iOS and Android mobile devices.
Knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
Understanding of MFA and basic identity and access management concepts.
Experience using an IT service management or ticketing platform.
Strong troubleshooting and problem‑solving skills.
Strong verbal, written, and interpersonal communication skills.
Ability to manage multiple priorities while maintaining attention to detail.
Ability to work independently and collaboratively in a fast‑paced environment.
Strong commitment to customer service and delivering a positive employee experience.

Responsibilities

Provide Level 1 and Level 2 technical support through the IT service management platform, phone, Teams, email, and in-person support.
Troubleshoot and resolve Windows, Microsoft 365, mobile device, hardware, software, printing, peripheral, VPN, Wi‑Fi, and connectivity issues.
Maintain ownership of incidents and service requests through resolution, escalating complex issues to appropriate internal teams, vendors, or managed service providers when necessary.
Maintain accurate ticket documentation and support established service‑level objectives.
Deploy and support monitors, docking stations, printers, peripherals, conference room technology, and other end‑user equipment.
Support device enrollment, configuration, compliance, and policy deployment through Microsoft Intune.
Perform basic hardware diagnostics and coordinate warranty repairs or equipment replacement.
Maintain accurate hardware inventory, software licensing, and asset assignment records and support equipment refresh and lifecycle activities.