Hybrid IT Support Specialist | Microsoft 365

FLEXRACK by Qcells; Highland Hills (OH); Hybrid; USD 52,000 - 78,000; Full time

Job summary

FLEXRACK by Qcells is seeking an IT Support Specialist to maintain and operate our IT infrastructure across multiple locations. You will provide Tier 1–2 support for Windows, Microsoft 365, Teams, Outlook, SharePoint, and ERP systems, while assisting with onboarding and equipment setup.

Working hours are typical business days with hybrid in-office arrangements in Cleveland, OH, and up to 20% travel. The ideal candidate has 1–3 years of IT support experience and strong customer service skills.

Qualifications

• Associate’s degree in information technology or related field; equivalent work experience considered.
• Experience supporting Microsoft-based workstation environments; ability to troubleshoot hardware and software issues.
• Excellent customer service, communication, and problem-solving skills.
• Manufacturing environment experience and multi-location support preferred.

Responsibilities

• Provide Tier 1 and Tier 2 IT support for Windows, Microsoft 365 apps, Teams, Outlook, SharePoint.
• Manage Microsoft 365 user accounts, permissions, security groups, and licensing.
• Assist with software deployments, upgrades, testing, and user training.
• Track, prioritize, and resolve user support requests; maintain knowledge base.
• Coordinate with vendors, software providers, and corporate IT teams when needed.

Skills

Customer service mindset

Communication skills

Troubleshooting

Time management

Documentation

Collaborative team player

Education

Associate’s degree in IT/IS/CS

Bachelor’s degree in IT/CS/IS (preferred)

Tools

Desktop deployment

Printer support

Mobile device support

Conference room technology

Asset management

Windows 10/11

Microsoft 365

Outlook

Teams

OneDrive

SharePoint

Active Directory administration

Entra ID administration

ERP systems

Software installation and configuration

Job description

FLEXRACK by Qcells is seeking an IT Support Specialist to maintain and operate our IT infrastructure across multiple locations. You will provide Tier 1–2 support for Windows, Microsoft 365, Teams, Outlook, SharePoint, and ERP systems, while assisting with onboarding and equipment setup.

Working hours are typical business days with hybrid in-office arrangements in Cleveland, OH, and up to 20% travel. The ideal candidate has 1–3 years of IT support experience and strong customer service skills.