Hybrid IT Support Technician (Microsoft 365)

Patient-Advocate-Foundation

Hampton (VA)

Hybrid

USD 42,000 - 62,000

Full time

2 hours ago

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Job summary

Patient Advocate Foundation in Hampton, VA is seeking a Helpdesk Technician to join our IT team. You will provide first and second level support for desktops, laptops, printers, and conferencing equipment, handling onsite and remote requests with a focus on timely, professional service.

Ideal candidates have an associate degree in IT or related field and at least two years of help desk experience, with strong skills in Microsoft 365, Windows 11, Azure AD, Intune, and end-user computing.

Qualifications

Associate degree in Information Technology, Computer Science, or a related field, or equivalent mix of education and experience.
Minimum of two (2) years of help desk or desktop support experience.
Demonstrated experience troubleshooting hardware, software, and end-user computing issues.

Responsibilities

Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, peripherals, and conference room equipment.
Deliver onsite and remote support to users in a timely and professional manner.
Troubleshoot and resolve hardware, software, OS, and network connectivity issues.
Support conference room technologies and collaboration platforms.