Hybrid IT Support Technician — Windows & M365 Expert

Creative Financial Staffing, LLC; Hudsonville (MI); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Creative Financial Staffing, LLC is seeking an IT Support Technician in the Hudsonville, MI area. The role supports Windows desktops, MS 365 apps, and device management with Intune in a hybrid environment.

The ideal candidate will handle ticketed requests, maintain documentation, and assist with AV systems and conferencing tech while delivering strong customer service and professional communication.

Qualifications

• Customer-focused IT support experience with strong communication skills.
• Experience using a ticketing system (ZenDesk) and an RMM (NinjaOne).
• Proficiency with Windows OS and Microsoft 365 administration.
• Experience with Entra ID, Active Directory and Intune configurations.
• Knowledge of printers, networking basics, and Teams collaboration tools.

Responsibilities

• Provide first-level technical support for hardware, software, and connectivity issues.
• Assist with documentation, knowledge base articles and internal processes.
• Handle service requests via a ticketing system and prioritize accordingly.
• Escalate complex incidents and monitor progress through resolution.
• Support Windows desktops, laptops, mobile devices, printers, and peripherals.
• Assist users with Microsoft 365 apps including Outlook, Teams, Word, Excel, and SharePoint.
• Configure new user accounts and system access across business apps.
• Deploy and manage endpoint devices using Microsoft Intune.
• Support conference room technology and audio-visual equipment.
• Create and maintain technical documentation and support procedures.
• Provide remote support with high-level customer service.

Skills

Customer service

Communication

Windows OS

Microsoft 365

Entra ID

Active Directory

Intune

Printers

Networking basics

Microsoft Teams

Ticketing system

NinjaOne

Tools

ZenDesk

NinjaOne

Microsoft Intune

Job description

Creative Financial Staffing, LLC is seeking an IT Support Technician in the Hudsonville, MI area. The role supports Windows desktops, MS 365 apps, and device management with Intune in a hybrid environment.

The ideal candidate will handle ticketed requests, maintain documentation, and assist with AV systems and conferencing tech while delivering strong customer service and professional communication.