IT Support Technician

CFS; Zeeland (MI); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical/dental/vision

Retirement Plan w/ 6% match

3 Weeks PTO

Tuition Reimbursement

Bonus Potential

Job summary

CFS is seeking an IT Support Technician in Hudsonville, MI. The role focuses on handling desktop and mobile issues, supporting Microsoft 365, and keeping our technology environment stable and productive.

The successful candidate will manage support requests, use ticketing and RMM tools, and assist with endpoint device deployment and conference room tech, delivering strong customer service and professionalism. Experience with ZenDesk, NinjaOne, Entra ID and Intune is valued.

Qualifications

• Experience providing first-level technical support for hardware, software, and connectivity issues.
• Experience with ticketing systems (e.g., ZenDesk) and remote monitoring (NinjaOne).
• Experience supporting Windows OS desktops/laptops and peripherals.
• Experience with Microsoft 365 Admin Center and user lifecycle (onboarding/offboarding).
• Experience with Entra ID/Active Directory user administration and Intune configuration.

Responsibilities

• Provide first-level technical support for hardware, software, and connectivity issues.
• Help improve documentation and knowledge base articles.
• Receive, prioritize, troubleshoot, and resolve service requests via ticketing system.
• Escalate complex incidents and monitor progress to resolution.
• Support Windows desktops, laptops, mobiles, printers, and peripherals.
• Assist users with Microsoft 365 apps (Outlook, Teams, Word, Excel, SharePoint).
• Configure and provision new employee accounts and system access.
• Deploy and maintain endpoint devices using Intune/Endpoint Manager.
• Troubleshoot conference room tech and A/V equipment.
• Create and maintain technical docs, procedures, and knowledge base.
• Provide remote support with high-level customer service.

Skills

Windows support

Microsoft 365

ZenDesk

Entra ID/AD

Intune/EMS

Printer troubleshooting

Tools

ZenDesk

NinjaOne

Microsoft Intune

Job description

Position: IT Support Technician

Salary: $50,000 - 65,000 + Bonus

Benefits: Medical/dental/vision, Retirement Plan w/ 6% match, 3 Weeks PTO, Tuition Reimbursement, Bonus Potential, etc.

Location: Hudsonville, MI area (Hybrid)

Job Overview: The IT Support Technician will manage and prioritize support requests, elevate issues when appropriate, and assist with maintaining a stable and productive technology environment. Support responsibilities span desktop and mobile technologies, collaboration tools, audio-visual systems, and user account administration.

Responsibilities Of The IT Support Technician

• Provide first-level technical support for hardware, software, and connectivity-related issues.
• Assist with improving documentation, knowledge base articles and processes.
• Receive, prioritize, troubleshoot, and resolve service requests through a ticket management system.
• Escalate complex incidents to the appropriate IT team member and monitor progress through resolution.
• Support Windows-based desktops, laptops, mobile devices, printers, and peripheral equipment.
• Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
• Configure and provision new employee accounts and system access across business applications.
• Deploy, manage, and maintain endpoint devices using Microsoft Intune / Endpoint Manager.
• Troubleshoot and support conference room technology and audio-visual equipment.
• Create and maintain technical documentation, support procedures, and knowledge base articles.
• Provide remote support to users while delivering a high level of customer service and professionalism.

Preferred Experience Of The IT Support Technician

• Strong customer service and communication skills
• Experience with a ticketing system such as ZenDesk and an RMM system such as NinjaOne
• Experience supporting and troubleshooting Windows OS environments, both hardware and software
• Experience with M365 Admin Center, setting up new users, onboarding/offboarding, troubleshooting, etc.
• User administration experience in Entra ID and Active Directory
• Experience with Microsoft InTune doing configuration and deployment
• Experience troubleshooting printers
• Understanding of fundamental networking concepts, including TCP/IP, IP addressing, and basic cabling
• Exposure to troubleshooting conference room technology, and Microsoft Teams
• Knowledgeable of networking basics

Bonus Experience Of The IT Support Technician

• Bilingual in English / Spanish
• Exposure to virtual servers like VMware & Hyper-V
• Experience with Microsoft Defender, Purview
• Experience with patching and automation with an RMM
• Experience supporting ERP systems such as Oracle Cloud or Oracle Fusion