Hybrid IT Support Technician - Grow with Modern Microsoft

Creative Financial Staffing, LLC; Zeeland (MI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

PTO

Flexible work arrangements

Job summary

Creative Financial Staffing, LLC in Zeeland, MI seeks an IT Support Technician to join a growing IT organization. You’ll gain exposure to enterprise tech, Microsoft 365, Intune, Defender, and manufacturing tech while supporting end users and improving IT operations.

The role emphasizes hands-on experience with modern Microsoft technologies, strong customer service, and opportunities for growth within IT infrastructure and systems administration.

Qualifications

• 2+ years in Help Desk, Technical Support, Desktop Support, or IT Support roles.
• Experience with ticketing systems and customer service excellence.
• Familiarity with Windows OS, mobile devices, and printers; knowledge of Microsoft 365 / Intune.
• Strong troubleshooting and problem-solving abilities; ability to work independently and in a team.

Responsibilities

• Serve as the primary point of contact for end-user tech support and troubleshooting.
• Resolve hardware, software, network, and system issues with a strong customer focus.
• Manage and prioritize support tickets; escalate when needed.
• Support Windows workstations, laptops, mobile devices, printers, and peripherals.
• Assist onboarding/offboarding: accounts, permissions, devices, user training.
• Configure and support Microsoft 365 apps, Defender, and cloud collaboration tools.
• Deploy and manage devices with Microsoft Endpoint Manager (Intune).
• Support Teams Rooms and AV tech; coordinate with vendors.

Skills

Customer service

Technical support

Windows support

Microsoft 365

Intune

Active Directory

Group Policy

Printer support

Troubleshooting

Communication skills

Education

Associate degree in IT

Tools

Intune

Microsoft Defender

Active Directory

Group Policy

Microsoft 365

Teams Rooms

Job description

Creative Financial Staffing, LLC in Zeeland, MI seeks an IT Support Technician to join a growing IT organization. You’ll gain exposure to enterprise tech, Microsoft 365, Intune, Defender, and manufacturing tech while supporting end users and improving IT operations.

The role emphasizes hands-on experience with modern Microsoft technologies, strong customer service, and opportunities for growth within IT infrastructure and systems administration.