Hybrid IT Support Technician — Training & Growth

Placements24; United States; Hybrid; USD 9,000 - 15,000; Full time

Benefits offered by this job

Competitive entry-level salary

On-the-job training & mentorship

Hybrid work arrangement

Exposure to IT infrastructure

IT certifications (e.g., CompTIA A+)

Career development opportunities

Job summary

Placements24 is seeking a Graduate IT Support Technician to join a growing technical support team in Randburg, Gauteng. This role offers hands-on experience providing first-line support, troubleshooting hardware and software, and ensuring smooth IT operations for staff.

The position blends in-office support with remote assistance in a hybrid setup. You will work with senior IT staff, gain exposure to IT infrastructure, and develop customer-focused communication skills while supporting the

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, Windows and macOS.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Must be eligible to work in South Africa.

Responsibilities

• Provide first-level help desk support to end-users via phone, email, and remote assistance tools.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve technical issues related to operating systems, applications, and hardware.
• Manage user accounts, permissions, and access rights.
• Perform regular system maintenance, updates, and backups.
• Assist in the setup and configuration of new employee workstations.
• Document technical procedures, solutions, and support requests in a ticketing system.
• Escalate complex issues to senior IT staff or relevant vendors.
• Educate users on basic IT best practices and system usage.
• Contribute to IT asset management and inventory.

Skills

Troubleshooting

Customer service

Communication

Teamwork

Education

Diploma or Bachelor's degree in IT/CS or related field

Tools

IT ticketing systems

Job description

Placements24 is seeking a Graduate IT Support Technician to join a growing technical support team in Randburg, Gauteng. This role offers hands-on experience providing first-line support, troubleshooting hardware and software, and ensuring smooth IT operations for staff.

The position blends in-office support with remote assistance in a hybrid setup. You will work with senior IT staff, gain exposure to IT infrastructure, and develop customer-focused communication skills while supporting the